Shop cannot mount my tires

miiipilot · 12-14-2010, 07:38 PM

Whelp,

The shop called around 4pm and let me know they are not capable of doing the job. So I am picking it up tomorrow and attempting to get it done at another local shop that specializes in German/Swedish cars.

I spoke to the owner of the new shop and let him know my predicament and asked him if they are capable of handling this. He said sure. He said it will cost a little more because of the extra labor involved.

I will definitely check the condition of my wheels before I head over to another shop. I am just furious. But I do have to say, they have been great in communicating with me. They have been very empathetic. I also appreciate their being cautious too. And giving me a loaner for 5+ days.

Thanks guys for all the support,
miiipilot

Xaeryan · 12-14-2010, 09:47 PM

Quote:

Originally Posted by TrackRat

TR is never 100% certain of the shops capabilities as they don't do personal inspections of the shops. That's why the shops are "recommended" but not an actual TR representative. Enthusiasts buy low profile tires but many consumers buy easier to mount tires. The better shops list on their TR "rap sheet" what tires series/sizes they can or can not mount.

Clearly this shop isn't equipped to mount these tires as it's an hour job with the proper equipment which would not endanger the wheel. They don't have the proper equipment for sure and they are attempting to "make do" without it which can lead to disaster and may have already done so with the story about the owner being out of town until Wed. blah, blah, blah.

What he said. I've done tires myself (with an experienced bud to help) on several occasions, and if you have an old school mounting machine, it's VERY easy to damage large diameter wheels with low profile tires. Ask me how I know.

If they gave you a loaner and communicated well with you, I wouldn't be upset that they erred on the side of caution... unless they already tried and mangled a rim and are trying to save face. So just do a spot check when you get there.

escobar929 · 12-14-2010, 09:51 PM

lol at race set up

miiipilot · 12-14-2010, 10:06 PM

I am totally happy with their customer service. They were very empathetic and expressed, IMO, genuine concern. I am just furious at the situation. I just wanna get my tires on LOL

I would recommend them at this point for other services.

miiipilot

1speedbike · 12-14-2010, 10:07 PM

Damn this just sucks. Why is that shop recommended??

Hang in there man, you'll have your car back WITH the tires changed soon. It always seems to take forever when your car's in the shop or something. I haven't had mine for over a week, so I know the feeling.

That tire size definitely fits, as others have said. Check the car for any damage when you get it back, and good luck with the new place. The swap should be fast enough that you really shouldn't even need a loaner.

Top Gon · 12-14-2010, 11:39 PM

let us know when the other shop mounts your tires and post pics

aerobod · 12-15-2010, 12:29 AM

For the best results, pick a shop that does a lot of low profile (below 40 series) tyres and uses a back mounting machine, so the bead breaker never touches the outside face of the wheel.

jeremydgreat · 12-15-2010, 12:45 AM

Quote:

Originally Posted by MarkR171

Almost everyone here is running 225/255. Me included. They fit.

Hell, I'm running 255/275's! Okay okay, I did have to roll my fenders. But only mildly.

Top Gon · 12-15-2010, 01:29 AM

Quote:

Originally Posted by jeremydgreat

Hell, I'm running 255/275's! Okay okay, I did have to roll my fenders. But only mildly.

whoa ! I'd like to see pics of that please !

miiipilot · 12-15-2010, 04:18 PM

Got an appointment at 11am Friday at a diffferent shop. Spoke to owner there and was very agreeable. I told him all the particulars. Told him about the RFT removals and installing 10mm up with 35/40 profiles. He responded, "Oh yeah, most people go up a bit. Not a problem. Our machine can handle the lower profiles." etc etc.

I did stop by another TR recommended installer, b/c I am currently toting around my brand new tires in the backseat and trunk, and thought maybe they'd have an opening...NOPE!!!!!!!! They took my number and said we will call you if we have a cancelation. Other than that, They are scheduling into January. FML

Gonna call the dealer next, just in case I have no other option.

I did check the conditions of my rim and there was no gouges or scratches. It was clean though...unlike all the other wheels. Hmmmmm Would they wash my wheel before mounting new tires? Is that common?

Thanks again all,
miiipilot

miiipilot · 12-15-2010, 04:26 PM

Called the dealer and they said they can do it. I wasn't sure if they would because I am going up 10mm on both front and rear from OE size spec and to a non RFT tire. However the price is now $160+. At this point I don't care lol I'm still gonna try that different local shop 1st. Just needed a backup plan too.

miiipilot

Lubo · 12-15-2010, 07:51 PM

^^^ That is a rip off. I just paid $50 to get my summers taken off winters installed and balanced. This is my local guy that I've been using for years, and I go through tires often at least a set a year. I always tip the guy $20 so out the door I was out $70 with him trashing the tires for me as my Star Spec were done.

miiipilot · 12-16-2010, 02:30 PM

At this point, I'll pay anything. Running on borrowed time here in Cleveland, OH.

miiipilot

Feyd · 12-16-2010, 04:58 PM

Damn.. I got 225/255 star-specs installed at a crappy looking Car-X with zero issues. Well, except they ended up scratching/denting my fender while it was in the shop, but that's another story.

babyboss · 12-17-2010, 11:23 AM

$160 is a rip off !!

miiipilot · 12-17-2010, 04:08 PM

Here's the update...

Was at the shop for @3hrs...Mission accomplished!!!

They were also very nice. I would recommend them as well. They put about 15 miles on the test drive since they were kind of concerned that these are 10mm up. He said everything checked out and, "It's a nice car!"

We chit-chatted a while about some suspension ideas.

Price: $149 They even put my old tires in bags and put them back into the car.

So far (Only 25 miles driven)...WOW what a difference in ride. I don't feel like I'm driving a radio flyer wagon with no suspension. F those RFTs!!! I swear those RFTs ruin, absolutely RUIN the driving experience. I will def keep you posted on the snow worthyness of the Pilot A/S Plus too.

THANKS AGAIN ALL,
miiipilot

spellbmw · 12-17-2010, 04:17 PM

Quote:

Originally Posted by KingOfJericho

The local tire place here just bought me a new 261M wheel a few weeks ago after scratching the hell out of it. ALWAYS do a walk-around with a manager prior to handing them the keys. A stupid $20 job cost them $480 for being careless.

Yea, I did not do a walk around with the manager and only when I got home found a big scratch on a rim.

I planned to use the OEM rims for winter tires, so I guess I'll just have to deal with it. Grrrrrrrrrrr! Buyer beware!

bluesunit · 12-17-2010, 06:02 PM

225 is a race setup . . . sheesh.

I found a place that will mount (no balance . . . for autocross) tires for $7 cash money. Never paying $30 a wheel again.

Also, I after having tire shops over torque and cross thread every bolt on my old car and then having a shop I trust torque down the bolts on the 1 so hard that I had to use the 6' extension handle for my floor jack to break the bolts, I now refuse to let anyone but myself mount the tires on the car.

I just drop off loose tires and rims and let them do their thing.

12-14-2010, 07:38 PM	#23
miiipilot Lieutenant Colonel 519 Rep 1,501 Posts Drives: 2024 M2 Brooklyn Grey 6mt Join Date: Jun 2010 Location: Cleveland, OH iTrader: (0)	Whelp, The shop called around 4pm and let me know they are not capable of doing the job. So I am picking it up tomorrow and attempting to get it done at another local shop that specializes in German/Swedish cars. I spoke to the owner of the new shop and let him know my predicament and asked him if they are capable of handling this. He said sure. He said it will cost a little more because of the extra labor involved. I will definitely check the condition of my wheels before I head over to another shop. I am just furious. But I do have to say, they have been great in communicating with me. They have been very empathetic. I also appreciate their being cautious too. And giving me a loaner for 5+ days. Thanks guys for all the support, miiipilot __________________ miiipilot '24 M2 Brooklyn Grey, 6mt, Bi-Color, Black M-Color seats, '16 MG M2, DCT, Exec. Took Delivery 4/30/16 (Sold)
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12-14-2010, 09:51 PM	#25
escobar929 Brigadier General 154 Rep 4,528 Posts Drives: M2 CS Join Date: Aug 2009 Location: Hollywood, FL iTrader: (14) Garage List 2020 M2 CS [10.00] 2020 M240i [0.00]	lol at race set up
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12-14-2010, 10:06 PM	#26
miiipilot Lieutenant Colonel 519 Rep 1,501 Posts Drives: 2024 M2 Brooklyn Grey 6mt Join Date: Jun 2010 Location: Cleveland, OH iTrader: (0)	I am totally happy with their customer service. They were very empathetic and expressed, IMO, genuine concern. I am just furious at the situation. I just wanna get my tires on LOL I would recommend them at this point for other services. miiipilot __________________ miiipilot '24 M2 Brooklyn Grey, 6mt, Bi-Color, Black M-Color seats, '16 MG M2, DCT, Exec. Took Delivery 4/30/16 (Sold)
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12-14-2010, 10:07 PM	#27
1speedbike Brigadier General 734 Rep 3,274 Posts Drives: 2022 X4 M40i, 2008 135i Join Date: Jun 2008 Location: MKE iTrader: (15)	Damn this just sucks. Why is that shop recommended?? Hang in there man, you'll have your car back WITH the tires changed soon. It always seems to take forever when your car's in the shop or something. I haven't had mine for over a week, so I know the feeling. That tire size definitely fits, as others have said. Check the car for any damage when you get it back, and good luck with the new place. The swap should be fast enough that you really shouldn't even need a loaner. __________________ 2022 X4 M40i - 2008 135i - 2015 F700GS On Order - 2024 i4 M50 Scruffy's gonna die the way he lived... Mmhm.
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12-14-2010, 11:39 PM	#28
Top Gon Bashar 416 Rep 1,121 Posts Drives: 2023 BMW Z4 M40i Join Date: Jun 2010 Location: Bay Area, CA iTrader: (4)	let us know when the other shop mounts your tires and post pics
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12-15-2010, 12:29 AM	#29
aerobod Car Geek 3626 Rep 3,594 Posts Drives: Caterham R500, M2-G87, Macan S Join Date: Mar 2008 Location: Calgary iTrader: (0)	For the best results, pick a shop that does a lot of low profile (below 40 series) tyres and uses a back mounting machine, so the bead breaker never touches the outside face of the wheel.
	Appreciate 0 Quote

12-15-2010, 04:18 PM	#32
miiipilot Lieutenant Colonel 519 Rep 1,501 Posts Drives: 2024 M2 Brooklyn Grey 6mt Join Date: Jun 2010 Location: Cleveland, OH iTrader: (0)	Got an appointment at 11am Friday at a diffferent shop. Spoke to owner there and was very agreeable. I told him all the particulars. Told him about the RFT removals and installing 10mm up with 35/40 profiles. He responded, "Oh yeah, most people go up a bit. Not a problem. Our machine can handle the lower profiles." etc etc. I did stop by another TR recommended installer, b/c I am currently toting around my brand new tires in the backseat and trunk, and thought maybe they'd have an opening...NOPE!!!!!!!! They took my number and said we will call you if we have a cancelation. Other than that, They are scheduling into January. FML Gonna call the dealer next, just in case I have no other option. I did check the conditions of my rim and there was no gouges or scratches. It was clean though...unlike all the other wheels. Hmmmmm Would they wash my wheel before mounting new tires? Is that common? Thanks again all, miiipilot __________________ miiipilot '24 M2 Brooklyn Grey, 6mt, Bi-Color, Black M-Color seats, '16 MG M2, DCT, Exec. Took Delivery 4/30/16 (Sold)
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12-15-2010, 04:26 PM	#33
miiipilot Lieutenant Colonel 519 Rep 1,501 Posts Drives: 2024 M2 Brooklyn Grey 6mt Join Date: Jun 2010 Location: Cleveland, OH iTrader: (0)	Called the dealer and they said they can do it. I wasn't sure if they would because I am going up 10mm on both front and rear from OE size spec and to a non RFT tire. However the price is now $160+. At this point I don't care lol I'm still gonna try that different local shop 1st. Just needed a backup plan too. miiipilot __________________ miiipilot '24 M2 Brooklyn Grey, 6mt, Bi-Color, Black M-Color seats, '16 MG M2, DCT, Exec. Took Delivery 4/30/16 (Sold)
	Appreciate 0 Quote

12-15-2010, 07:51 PM	#34
Lubo Lieutenant 23 Rep 475 Posts Drives: 15 335 iX Join Date: Nov 2008 Location: Long Island NY iTrader: (1)	^^^ That is a rip off. I just paid $50 to get my summers taken off winters installed and balanced. This is my local guy that I've been using for years, and I go through tires often at least a set a year. I always tip the guy $20 so out the door I was out $70 with him trashing the tires for me as my Star Spec were done.
	Appreciate 0 Quote

12-16-2010, 02:30 PM	#35
miiipilot Lieutenant Colonel 519 Rep 1,501 Posts Drives: 2024 M2 Brooklyn Grey 6mt Join Date: Jun 2010 Location: Cleveland, OH iTrader: (0)	At this point, I'll pay anything. Running on borrowed time here in Cleveland, OH. miiipilot __________________ miiipilot '24 M2 Brooklyn Grey, 6mt, Bi-Color, Black M-Color seats, '16 MG M2, DCT, Exec. Took Delivery 4/30/16 (Sold)
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12-16-2010, 04:58 PM	#36
Feyd Major 348 Rep 1,288 Posts Drives: a DEEZZULL Join Date: Aug 2007 Location: Chicago, IL iTrader: (2)	Damn.. I got 225/255 star-specs installed at a crappy looking Car-X with zero issues. Well, except they ended up scratching/denting my fender while it was in the shop, but that's another story.
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12-17-2010, 11:23 AM	#37
babyboss Lieutenant 74 Rep 554 Posts Drives: 640d Msport Join Date: Jun 2010 Location: centurion iTrader: (0) Garage List 2012 640d [0.00]	$160 is a rip off !!
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12-17-2010, 04:08 PM	#38
miiipilot Lieutenant Colonel 519 Rep 1,501 Posts Drives: 2024 M2 Brooklyn Grey 6mt Join Date: Jun 2010 Location: Cleveland, OH iTrader: (0)	Here's the update... Was at the shop for @3hrs...Mission accomplished!!! They were also very nice. I would recommend them as well. They put about 15 miles on the test drive since they were kind of concerned that these are 10mm up. He said everything checked out and, "It's a nice car!" We chit-chatted a while about some suspension ideas. Price: $149 They even put my old tires in bags and put them back into the car. So far (Only 25 miles driven)...WOW what a difference in ride. I don't feel like I'm driving a radio flyer wagon with no suspension. F those RFTs!!! I swear those RFTs ruin, absolutely RUIN the driving experience. I will def keep you posted on the snow worthyness of the Pilot A/S Plus too. THANKS AGAIN ALL, miiipilot __________________ miiipilot '24 M2 Brooklyn Grey, 6mt, Bi-Color, Black M-Color seats, '16 MG M2, DCT, Exec. Took Delivery 4/30/16 (Sold)
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12-17-2010, 06:02 PM	#40
bluesunit Second Lieutenant 7 Rep 202 Posts Drives: D-Stock 135i Join Date: Oct 2007 Location: The South iTrader: (3)	225 is a race setup . . . sheesh. I found a place that will mount (no balance . . . for autocross) tires for $7 cash money. Never paying $30 a wheel again. Also, I after having tire shops over torque and cross thread every bolt on my old car and then having a shop I trust torque down the bolts on the 1 so hard that I had to use the 6' extension handle for my floor jack to break the bolts, I now refuse to let anyone but myself mount the tires on the car. I just drop off loose tires and rims and let them do their thing.
	Appreciate 0 Quote