BMW 1 Series Coupe Forum / 1 Series Convertible Forum (1M / tii / 135i / 128i / Coupe / Cabrio / Hatchback) (BMW E82 E88 128i 130i 135i)
 





 

Post Reply
 
Thread Tools Search this Thread
      01-17-2017, 11:27 PM   #1
SixBanger
Captain
86
Rep
631
Posts

Drives: 08 135i
Join Date: Apr 2005

iTrader: (0)

Burned by RB Turbo

on 12/27/2016 I decided to order a RB N54 External PCV kit. I read some reviews and watched an install video on Youtube. Considering it would only take 10-15 minutes to install and benefit me in the long run is what made me purchase it. What shocked me was Rob wanting a Re-stocking Fee for a purchase that wasn't touched and purchased within 30 days.
To my surprise, it wasn't what I expected and the install was totally different from what I perceived it to be. I emailed Rob through his website a couple of times and didn't get a reply at all. Then I PM'd him on here last week and he replied stating that he needed the order #. I sent him back my order number and he never replied.
Finally, this week I emailed him at his gmail account and he replied tonight. He said he would return my External PCV kit and charge me a 25% re-stocking fee, what a joke. I emailed him back and of course no reply in the past hour and a half.
No where on his website or on any form of paperwork that I received with the part states any "Return Policy" let alone a "re-stocking fee". I find this to be very low and greedy. I'm glad this happened over this and not over a set of turbos. I'll be crossing these clowns off my list for my turbo purchase in March.Frankly, RB Turbo has lost all credibility with me and will no longer be involved in my modifications in the future.
Myles
Attached Images
 
Appreciate 2
      01-18-2017, 01:28 PM   #2
ilikebmxbikes
Brigadier General
ilikebmxbikes's Avatar
1395
Rep
4,708
Posts

Drives: S65 1M Clone & E92 M3 4.6L
Join Date: Apr 2011
Location: San Francisco

iTrader: (42)

Garage List
Man that sucks. Super unprofessional on their part and that is an excessive restocking fee. Some parts companies need to not look at and treat buyers as single time transactions but rather as continual clients.
__________________
Appreciate 0
      01-18-2017, 09:01 PM   #3
SixBanger
Captain
86
Rep
631
Posts

Drives: 08 135i
Join Date: Apr 2005

iTrader: (0)

Quote:
Originally Posted by ilikebmxbikes View Post
Man that sucks. Super unprofessional on their part and that is an excessive restocking fee. Some parts companies need to not look at and treat buyers as single time transactions but rather as continual clients.
Yes, totally agree. No justification whatsoever. I asked him again today, if he would "re-think" his position and he replied alright.....
Attached Images
 
Appreciate 0
      01-27-2017, 08:57 PM   #4
Jorgensen54
Lieutenant
Jorgensen54's Avatar
No_Country
90
Rep
457
Posts

Drives: 2008 AW/AG 135i 6MT
Join Date: Dec 2016
Location: Seattle

iTrader: (1)

I'm definitely on your side, as that's entirely bogus and my current employer just ran into a similar situation that has outed us $250k.

But...

"Return Policy:
RB Turbo LLC offers no returns on products purchased without prior consent. If a return is desired please email with your order number and we will determine if your order qualifies for a refund. If the order qualifies for a refund then pending on the product and timeline restocking fees up to 40% may apply."

They provided just a vague enough explanation of their return policy that you'd definitely think, 30 days - no harm, no foul. But what they actually mean is,
"hey guy, f**k you, you paid for it."

Keep it and resell it. Don't even give them the satisfaction of knowing that their scam works.

http://www.rbturbo.com/faq <- for T&Cs.

I'm in on the boycott of this company because that's the epitome of strong-arming your customers.
__________________
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


All times are GMT -4. The time now is 07:12 PM.




1addicts
Powered by vBulletin® Version 3.7.0
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST