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07-23-2010, 04:28 PM | #23 | |
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The SA asked "Do you have one reserved under your name?" Him: "No" SA: "Sorry we are out" Him: "My g/f is very picky. She won't even drive my Acura." In my mind I was thinking, I bet he's going to give my awesome 328i loaner to him. Nope. For this reason if I am ever going to buy a BMW again I am going back to that dealer. I have heard horror story of a guy being blacklisted from BMW because he consistently gave negative feedback. Last edited by Robert; 07-23-2010 at 05:13 PM.. |
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07-24-2010, 09:58 AM | #24 | |
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07-24-2010, 12:03 PM | #25 | |
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And I've actually had the opposite happen. One time I had awful service, a real douche for a SA. Next day I called the General Manager, I calmly explained what happened and he acknowledged that it was a problem. He told me to see him personally the next time I came into the shop and he'd take care of me. When I did, he handed me his card and told me that I could mention his name every time I came in and I'll be taken care of. |
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07-26-2010, 12:24 PM | #26 |
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I have only ever dealt with one dealership, but I make sure to book a loaner when I'm making the appointment. No surprises, they have my name written down to receive a loaner.
I actually enjoyed getting loaners and driving them around vs my car, it was a nice change... Though this was often a couple years into owning my car, it was only a 328i, and the loaners they gave me were often brand new versions of my car or better (5 series fully loaded). |
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08-10-2010, 02:35 PM | #27 |
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My dealer - Kuni - has been awesome from the moment I first contacted them to the latest service appointment for a warranty issue. Couldn't ask for better service.
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Crimson-Coral Red |Walnut | iDrive | Premium & M Sport | Heated seats | PDC |CA | Premium hi-fi | BMW SSK & PE | BSH OCC -
Deposit 7/15/2009 - Ordered 9/18 - Production 9/23-30 - Euro Delivery 10/17 - Shipped 11/13 - Oxnard 12/8, Oregon 12/24 & home on 12/30 |
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08-10-2010, 04:41 PM | #28 |
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Drives: 2010 135i,1989 PRO3,2001 530i
Join Date: Aug 2009
Location: Portland,OR
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135i coupe 6MT TiAg ///M sport http://www.rhominnovations.com www.musicarNW.com www.unitedBMWonline.com |
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08-10-2010, 04:52 PM | #29 |
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"So after all of this, you opted out of filling out the only survey that could possibly result in better treatment in the future? That makes absolutely no sense!"
And the other thing that seems be missing in almost all of the "my dealer sucks" threads is also the most direct and effective - sit down with the Service or/and General Manager. Make an appointment. Know your story. Be honest and accurate (with yourself as well as with the store's actions). Show up on time. Have a goal. Be respectful. Be firm. Have constructive suggestions. Appreciate that no one (yourself included) is perfect. Wait for, listen to and note the response. After the next service situation act accordingly: if things improve, recognize and acknowledge it; if they don't, inform the GM of the failure and go elsewhere (if possible). Anyone can complain, and a lot of people do. But there's a difference between simply complaining and actually doing something that will encourage better service. FWIW - I don't think anyone is "entitled" to any better or or worse "service" simply based upon the amount of money spent. I've received the same (generally) excellent service from dealerships on my 135 as I have on my M5, my 670 SV (), my Fit, and etc. On the few times I haven't received good treatment it has always been addressed and remedied. .02 |
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