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      08-20-2008, 04:59 PM   #1
Trapperj
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:thumbup:I have never left feedback good or bad but thought I needed to share this. I purchased DPs from RR several weeks ago. I left the unopeded box in the garage waiting for the time to install. I opened the box and I learned there was no gaskets. Turns out they have only been included with the latest DPs (V2)
RR sent the gaskets next day air at their expense. The postage cost more than the gaskets. They did not have to do this. It was extra $$ out of their pocket.......just so I could keep my appointment for installation.
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      08-20-2008, 05:22 PM   #2
miro2296
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Only heard good things about RR. Congrats on your purchase!
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      08-20-2008, 06:51 PM   #3
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Quote:
Originally Posted by tskeen View Post
:thumbup:I have never left feedback good or bad but thought I needed to share this. I purchased DPs from RR several weeks ago. I left the unopeded box in the garage waiting for the time to install. I opened the box and I learned there was no gaskets. Turns out they have only been included with the latest DPs (V2)
RR sent the gaskets next day air at their expense. The postage cost more than the gaskets. They did not have to do this. It was extra $$ out of their pocket.......just so I could keep my appointment for installation.
Thanks for the great feedback! I know how long you were waiting for that appointment, and I wanted to make sure we were not the reason you missed it. :thumbup:
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