EFX Customer Service...or lack there of.

YearONE1 · 07-04-2009, 02:46 PM

Just posted this on Bimmerforums

MadMan77 · 07-04-2009, 03:09 PM

Gotcha. Here is the thread so that others do not have to look for it:

http://forums.bimmerforums.com/forum....php?t=1264385

The Cthulhu · 07-06-2009, 05:50 PM

see if they're registered with the BBB. If they are, threaten to file a complaint, that usually works.

YearONE1 · 07-27-2009, 11:01 AM

Wow. Paypal denied my claim because I didn't provide a tracking number (I sent it Parcel Post with no tracking number) and denied my claim.

Then when I called and spoke to DAWN, she told me in so many words "paypal denied you, sorry" and refuses to refund my money. When I told her that I was tired of going back and forth with them she said "don't raise your voice at me," refused to give me her company's information, then politely hung up on me.

Well Dawn, FUCK YOU.

This is not over. I am now filing a claim with Chase Bank, and contacting USPS regarding the package.

YearONE1 · 07-27-2009, 11:02 AM

Quote:

Originally Posted by The Cthulhu

see if they're registered with the BBB. If they are, threaten to file a complaint, that usually works.

Oh yes they are. All you have to do is enter this phone number: 219-764-3886 and they pop right up.

MadMan77 · 07-27-2009, 11:08 AM

Quote:

Originally Posted by YearONE1

Wow. Paypal denied my claim because I didn't provide a tracking number (I sent it Parcel Post with no tracking number) and denied my claim.

Then when I called and spoke to DAWN, she told me in so many words "paypal denied you, sorry" and refuses to refund my money. When I told her that I was tired of going back and forth with them she said "don't raise your voice at me," refused to give me her company's information, then politely hung up on me.

Well Dawn, FUCK YOU.

This is not over. I am now filing a claim with Chase Bank, and contacting USPS regarding the package.

Wow. This sounds familiar.

This company blows and I will not have anything to do with it anymore. I received my replacement LEDs, checked to see if they worked and am trying to sell them as we speak.

I wish you all the luck with filing your claim with Chase. Put a fraud alert on them and then let them wonder when anyone with a Chase card cannot purchase their products.

The Cthulhu · 07-27-2009, 12:00 PM

In addition to BBB, you can contact the State Attorney General's office. You can also file a class action lawsuit.

This kind of stuff really pisses me off, let me know if there's anything I can do to help you out.

Since paypal won't reimburse you, try calling EFX and threatening to file a complaint with the BBB, contact the State Attorney General's office, and file a class action lawsuit against their company. I've done this with a company before, also telling them that I was a college student (at the time) with huge amount of time on my hands and not a whole lot of money, and that it really wouldn't be worth the legal hassle for such a trivial amount of money to the company.

YearONE1 · 07-27-2009, 02:22 PM

Quote:

Originally Posted by The Cthulhu

In addition to BBB, you can contact the State Attorney General's office. You can also file a class action lawsuit.

This kind of stuff really pisses me off, let me know if there's anything I can do to help you out.

Since paypal won't reimburse you, try calling EFX and threatening to file a complaint with the BBB, contact the State Attorney General's office, and file a class action lawsuit against their company. I've done this with a company before, also telling them that I was a college student (at the time) with huge amount of time on my hands and not a whole lot of money, and that it really wouldn't be worth the legal hassle for such a trivial amount of money to the company.

I tried telling her that. That's when she pretty muc said "go ahead" and hung up. She does not give a shit and thinks I am just playing around.

The Cthulhu · 08-04-2009, 07:21 AM

... Then dooo it.

BlackjackMulligan · 08-05-2009, 03:13 PM

wow this company obviously sucks. Put a link to this thread in your sig so that people see how bad EFX SUCKS

Bowzyr · 09-30-2009, 01:37 PM

One of my EFX halos just burnt out (had them for about 5 months).. no response from EFX to my contact i sent them on their website.. Call not returned yet..

Bump as a warning to others about this crappy product.

07-04-2009, 02:46 PM	#23
YearONE1 Second Lieutenant 26 Rep 221 Posts Drives: 08 135i Join Date: Jun 2009 Location: Gilbert, AZ iTrader: (1)	Just posted this on Bimmerforums __________________ USA '1' #4126 \| BSM \| Premium Pkg \| Sport Pkg \| Paddles \| Coral Boston Leather \| Poplar \| Shadow Grille \| Shadow Emblem \| Breyton GTS-Rs \| PDX-5 \| GP Thunder 8500k \| Eibach Pro-Kit \| CF Spoiler
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07-04-2009, 03:09 PM	#24
MadMan77 ↓↓↓ Ex-Con ↓↓↓ 34 Rep 1,874 Posts Drives: Jet Black '08 135i Join Date: Apr 2008 Location: Yigo iTrader: (1)	Gotcha. Here is the thread so that others do not have to look for it: http://forums.bimmerforums.com/forum....php?t=1264385 __________________
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07-06-2009, 05:50 PM	#25
The Cthulhu Banned 7 Rep 197 Posts Drives: N/A Join Date: Jun 2009 Location: N/A iTrader: (0)	see if they're registered with the BBB. If they are, threaten to file a complaint, that usually works.
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07-27-2009, 11:01 AM	#26
YearONE1 Second Lieutenant 26 Rep 221 Posts Drives: 08 135i Join Date: Jun 2009 Location: Gilbert, AZ iTrader: (1)	Wow. Paypal denied my claim because I didn't provide a tracking number (I sent it Parcel Post with no tracking number) and denied my claim. Then when I called and spoke to DAWN, she told me in so many words "paypal denied you, sorry" and refuses to refund my money. When I told her that I was tired of going back and forth with them she said "don't raise your voice at me," refused to give me her company's information, then politely hung up on me. Well Dawn, FUCK YOU. This is not over. I am now filing a claim with Chase Bank, and contacting USPS regarding the package. __________________ USA '1' #4126 \| BSM \| Premium Pkg \| Sport Pkg \| Paddles \| Coral Boston Leather \| Poplar \| Shadow Grille \| Shadow Emblem \| Breyton GTS-Rs \| PDX-5 \| GP Thunder 8500k \| Eibach Pro-Kit \| CF Spoiler
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07-27-2009, 12:00 PM	#29
The Cthulhu Banned 7 Rep 197 Posts Drives: N/A Join Date: Jun 2009 Location: N/A iTrader: (0)	In addition to BBB, you can contact the State Attorney General's office. You can also file a class action lawsuit. This kind of stuff really pisses me off, let me know if there's anything I can do to help you out. Since paypal won't reimburse you, try calling EFX and threatening to file a complaint with the BBB, contact the State Attorney General's office, and file a class action lawsuit against their company. I've done this with a company before, also telling them that I was a college student (at the time) with huge amount of time on my hands and not a whole lot of money, and that it really wouldn't be worth the legal hassle for such a trivial amount of money to the company.
	Appreciate 0 Quote

08-04-2009, 07:21 AM	#31
The Cthulhu Banned 7 Rep 197 Posts Drives: N/A Join Date: Jun 2009 Location: N/A iTrader: (0)	... Then dooo it.
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08-05-2009, 03:13 PM	#32
BlackjackMulligan Most interesting Roadster 69 Rep 2,224 Posts Drives: '01 Z3.0 Roady;'10 C300 Sport Join Date: Nov 2008 Location: Boston 'burbs iTrader: (5) Garage List 2010 Mercedes-Benz ... [0.00] 2001 BMW Z3 3.0 Roa ... [0.00]	wow this company obviously sucks. Put a link to this thread in your sig so that people see how bad EFX SUCKS __________________ I can't complain, but sometimes I still do........Life's been good to me so far. - Joe Walsh
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09-30-2009, 01:37 PM	#33
Bowzyr Private 11 Rep 77 Posts Drives: 2008 135i Join Date: Dec 2008 Location: Santa Barbara, CA iTrader: (0)	One of my EFX halos just burnt out (had them for about 5 months).. no response from EFX to my contact i sent them on their website.. Call not returned yet.. Bump as a warning to others about this crappy product.
	Appreciate 0 Quote