BMW 1 Series Coupe Forum / 1 Series Convertible Forum (1M / tii / 135i / 128i / Coupe / Cabrio / Hatchback) (BMW E82 E88 128i 130i 135i)
 





 

Post Reply
 
Thread Tools Search this Thread
      10-03-2024, 04:03 PM   #23
Humdizzle
Brigadier General
6528
Rep
3,849
Posts

Drives: 991.2 GT3
Join Date: Oct 2016
Location: Missouri

iTrader: (0)

it honestly sounds like you struck a nerve and that maybe she knows the reviews aren't legit lol.

any normal finance person in that role would have just smiled and had you sign the papers.. and moved on to the next customer to try and upsell random stuff.
__________________

2018 Porsche GT3 6MT

Previous: Ferrari 458 | R35 GTR | F80 M3 | F87 M2c | E46 M3 | E36 M3 | Scion FRS
Appreciate 2
NervoS147.50
      10-03-2024, 04:07 PM   #24
BMthusiast
Captain
BMthusiast's Avatar
United_States
840
Rep
666
Posts

Drives: BSM F80 M-DCT
Join Date: Oct 2018
Location: Los Angeles

iTrader: (0)

Perfect example of don't take things personally. She was probably hurting for sales and took her frustrations out on you. She wouldda done the same thing to anyone else. Good on you for taking the high road.
__________________
///Meant-to-be-sent
Appreciate 1
NervoS147.50
      10-03-2024, 04:20 PM   #25
TroyJam
New Member
TroyJam's Avatar
48
Rep
24
Posts

Drives: '25 Dravit Grey X5
Join Date: Apr 2006
Location: Gilbert, AZ

iTrader: (0)

When I purchased my X5 a few months ago I was able to complete the entire purchasing process and finance dance over the phone, along with Docusign for the docs. All of the price negotiation was done via text using my Google Voice burner phone number. The dealership even dropped the car off at my house the next day because I told them driving across the Phoenix metro was too far for me!

I will say it was a glorious experience over all and when the finance mgr is trying to sell you extended warranties they don't have the same mojo when you're on the phone as opposed to in person. Overall recommend purchasing this way.

Last edited by TroyJam; 10-16-2024 at 11:34 AM..
Appreciate 3
      10-03-2024, 04:37 PM   #26
infinitekidM2C
Major General
infinitekidM2C's Avatar
United_States
4298
Rep
5,737
Posts

Drives: 2019 M2 Competition
Join Date: Nov 2007
Location: Orange County, CA

iTrader: (4)

Garage List
What a B.

Not what i call customer service.
Appreciate 2
NervoS147.50
      10-03-2024, 04:51 PM   #27
wizardofOz
Private First Class
wizardofOz's Avatar
1296
Rep
203
Posts

Drives: M135i
Join Date: Sep 2024
Location: Your Friendly Neighborhood

iTrader: (0)

Quote:
Originally Posted by Snave01 View Post
Unfortunately, I think that philosophy has waned...
Not in my book!
Appreciate 1
NervoS147.50
      10-03-2024, 05:17 PM   #28
Innovade
Private
98
Rep
69
Posts

Drives: F82
Join Date: Jul 2022
Location: Earth

iTrader: (0)

BMW Seattle? Can't say I'm surprised.

I would have canceled the deal right then and there, but I'm petty.
Appreciate 0
      10-03-2024, 05:27 PM   #29
NervoS
Second Lieutenant
148
Rep
204
Posts

Drives: F97,G05,E39,E46,R53
Join Date: Nov 2022
Location: WA, USA

iTrader: (0)

Garage List
2024 BMW X3MC  [0.00]
Quote:
Originally Posted by Innovade View Post
BMW Seattle? Can't say I'm surprised.

I would have canceled the deal right then and there, but I'm petty.
Like I said, the sales guy was awesome and cool, the deal was sweet (~8% off MSRP for fully loaded 2024 X3MC), so - nah, wouldn't worth to cancel the deal just because of some lady was not in the mood.
Appreciate 1
      10-03-2024, 05:29 PM   #30
RugbyBro
Brigadier General
RugbyBro's Avatar
7715
Rep
3,663
Posts

Drives: M3
Join Date: Jun 2019
Location: SF

iTrader: (0)

Don’t ever apologize to a dealer - they’re not your friends. Be firm, speak your mind, and remember… *YOU* are paying them and not the other way around; don’t feel bad reminding them of that.
__________________
Current: E92, E46
Prior: F80, F82, F32
Appreciate 5
NervoS147.50
Humdizzle6527.50
co_440i198.00
      10-03-2024, 05:34 PM   #31
NervoS
Second Lieutenant
148
Rep
204
Posts

Drives: F97,G05,E39,E46,R53
Join Date: Nov 2022
Location: WA, USA

iTrader: (0)

Garage List
2024 BMW X3MC  [0.00]
Quote:
Originally Posted by RugbyBro View Post
Don’t ever apologize to a dealer - they’re not your friends. Be firm, speak your mind, and remember… *YOU* are paying them and not the other way around; don’t feel bad reminding them of that.
I mean... I agree with being firm, and that’s what I did—they didn’t sell me anything I didn’t want. I agree they’re not friends, but we’re all people with emotions and stuff, and if there’s a way to move forward with fewer negative emotions (and if the price for that is me apologizing), I’d rather take that path. After all, karma’s a bitch
Appreciate 1
      10-03-2024, 05:43 PM   #32
chutoyy
New Member
41
Rep
12
Posts

Drives: F10 535
Join Date: Mar 2024
Location: PNW

iTrader: (0)

Be glad you haven't had the pleasure of dealing with Porsche of Bellevue...
Appreciate 1
NervoS147.50
      10-03-2024, 06:05 PM   #33
Grease23
Private
108
Rep
84
Posts

Drives: BMW 328i
Join Date: Jan 2024
Location: Seattle

iTrader: (0)

There are, of course, exceptions, but I've experienced some form of attempted chiseling with every dealer (new and used) car I've purchased. They operate in their own ethical world. They will say and do anything they think they can get away with, and after you leave, give each other high fives if it worked.

He died (disappeared, actually) years before there were cars, but legendary American cynic Ambrose Bierce defined "conscience" as "that little voice in your head that tells you somebody might be watching." I think he nailed it.
Appreciate 0
      10-03-2024, 09:13 PM   #34
Mavus
Colonel
Mavus's Avatar
2317
Rep
2,922
Posts

Drives: E90 335i, F80 zcp
Join Date: Sep 2011
Location: PA

iTrader: (9)


Appreciate 3
      10-03-2024, 10:34 PM   #35
a5m
Captain
United_States
868
Rep
838
Posts

Drives: 2011 BMW E90 M3
Join Date: Jan 2023
Location: Chitown

iTrader: (3)

"Your boss is a woman? This is a strange bank."

-Dennis Reynolds
Appreciate 0
      10-04-2024, 08:12 AM   #36
Westside Guy
Major General
Westside Guy's Avatar
7359
Rep
5,264
Posts

Drives: 22 Z4 M40i, 21 228i Retired
Join Date: Sep 2021
Location: Hallandale Beach, FL

iTrader: (0)

Garage List
Quote:
Originally Posted by NervoS View Post
As a pleasant surprise - I found rubber mats in the trunk! Thanks, SA, we didn't even talk about it!
IMHO, this was a case of "good cop - bad cop" and your salesman should have given you a box of condoms along with the rubber mats as he knew you were going to need protection for your meeting with his finance manager!!!
Appreciate 0
      10-04-2024, 08:14 AM   #37
Westside Guy
Major General
Westside Guy's Avatar
7359
Rep
5,264
Posts

Drives: 22 Z4 M40i, 21 228i Retired
Join Date: Sep 2021
Location: Hallandale Beach, FL

iTrader: (0)

Garage List
Quote:
Originally Posted by Mavus View Post
Thanks for sharing that video which was spot on for what NervoS experienced, it was one of many classic scenes from Fargo!
Appreciate 1
Mavus2316.50
      10-04-2024, 08:35 AM   #38
BMWCCA1
BMW Owner Since 1971
2537
Rep
1,527
Posts

Drives: 1964 700 Sport Cabriolet
Join Date: Apr 2014
Location: Central Virginia

iTrader: (2)

Garage List
2013 BMW 128i  [10.00]
The previous mega dealer group owners of the dealership where I'd worked since 1976 brought in a new GM from another store. He was young and aspiring to greatness. He was recommended after "success" in finance—which is the normal pathway into management at dealerships. He liked to brag about how good he was, at one point telling us how much he made off of an 80-year-old woman buying a Honda. The amount was beyond belief (lying) but the way he talked about it was worse. "I took her head off!!!" he bragged.

I am so glad to be retired having done every job in the dealership including GM—but not finance. I don't have enough larceny in my heart to do that one. And those I hired for that position would have been fired for doing what this guy did. Although in the large dealership groups, that's praiseworthy performance and shown as an example of how to do it. Sad. Watch yourself.
Appreciate 2
CSBM52887.50
      10-04-2024, 09:04 AM   #39
Bayou7
New Member
6
Rep
7
Posts

Drives: BMW 230I
Join Date: Sep 2024
Location: New Orleans

iTrader: (0)

Quote:
Originally Posted by NervoS View Post
Finance person also takes a check from you, even if it is 100% in cash, so you have to. Plus they are responsible for all the paperwork.

As to financing, that could be another reason, why she wasn't particularly happy. The thing is: if you buy the car for cash, you can get only 1000 off as loyalty discount, but with financing you get 1500 off. So, I did finance with them.... For $7500 (and the rest I paid as a down payment). Obviously, they won't get much from it, well, sorry (I guess!). I'll pay off these 7500 as soon as myBMW app gets updated info about the loan and be done with it.
In which case, the bank will reclaim that 'commission' bonus , so the dealership will get nothing for the financing agreement. Good ending.
Appreciate 0
      10-04-2024, 02:09 PM   #40
NervoS
Second Lieutenant
148
Rep
204
Posts

Drives: F97,G05,E39,E46,R53
Join Date: Nov 2022
Location: WA, USA

iTrader: (0)

Garage List
2024 BMW X3MC  [0.00]
Quote:
Originally Posted by Bayou7 View Post
In which case, the bank will reclaim that 'commission' bonus , so the dealership will get nothing for the financing agreement. Good ending.
LOL, I asked later on how those bonuses work for finance peeps there. Firstly, to get the bonus the loan should last at least 180 days.
Secondly, the bonus depends on the actual loan amount. Like, I am taking the minimal possible loan ($7500) just to get those additional $500 discount. So, the finance manager would get bonus from that amount in 6 mo and it would be like $150. And I'll be paying like half of the APY, so, about 175 bucks in interest. I am definitely NOT doing this.
Appreciate 0
      10-04-2024, 02:25 PM   #41
tturedraider
Major General
tturedraider's Avatar
United_States
5729
Rep
6,631
Posts

Drives: 2018 340i M Sport
Join Date: Apr 2006
Location: Chicago, Edgewater (via Texas & Tennessee)

iTrader: (0)

Garage List
Congrats on your new ride!

Her response was absolutely beyond the pale unprofessional and I think more than just a reprimand, she should lose her job!! She quite obviously should not be in this job. If it were me I would probably be making an appointment with the dealership GM to discuss this totally inappropriate behavior. Although, to be perfectly honest, the number of people in the car business who have no business being there is staggering.
__________________
https://youtu.be/-ay-8p2p29w
www.bmwcca.org
member #388003 - Use me as a referral
& you could win a one day ///M Driving School!!

___________________________________________
Appreciate 1
NervoS147.50
      10-04-2024, 02:56 PM   #42
BMWCCA1
BMW Owner Since 1971
2537
Rep
1,527
Posts

Drives: 1964 700 Sport Cabriolet
Join Date: Apr 2014
Location: Central Virginia

iTrader: (2)

Garage List
2013 BMW 128i  [10.00]
60-days is the norm for the bank. What the dealership sets up for a compensation package may vary. But I think you may not be getting the whole truth. Were her lips moving when she told you that?

Quote:
Originally Posted by NervoS View Post
LOL, I asked later on how those bonuses work for finance peeps there. Firstly, to get the bonus the loan should last at least 180 days.
Secondly, the bonus depends on the actual loan amount. Like, I am taking the minimal possible loan ($7500) just to get those additional $500 discount. So, the finance manager would get bonus from that amount in 6 mo and it would be like $150. And I'll be paying like half of the APY, so, about 175 bucks in interest. I am definitely NOT doing this.
Appreciate 0
      10-04-2024, 03:41 PM   #43
Crazy1323
Lieutenant
286
Rep
433
Posts

Drives: RS6
Join Date: Apr 2015
Location: Memphis

iTrader: (0)

Quote:
Originally Posted by BlkGS View Post
Finance managers are the most profitable sales people in the store. The process of having the finance manager do the sales contract is 100% intentional, the finance person is their sales rep for their warranties and add on crap, which is where the real money is.
THIS!!

In a previous job I dealt with financials of a lot of large dealerships. The profitability of the back end items is CRAZY. On the insurance items like wheel/tire damage or key replacement the dealer often has their own captive that holds these risks. On average for every $100 of insurance products sold they will pay out about $30 worth of claims, meaning when they sell these products it is 70% profit.

On the items like “protection packages” and “theft tracking” have huge markups as well. They dealers also don’t have to share these profits with the manufacturers.
Appreciate 3
      10-04-2024, 05:52 PM   #44
DocL
Captain
DocL's Avatar
United_States
2119
Rep
954
Posts

Drives: 2018 M3 Comp 6spd
Join Date: Jan 2019
Location: Delray Beach

iTrader: (2)

Congrats on the purchase and standing up for what you wanted. She was pissed because she didn't get a comimssion on that added on BS.

It shouldn't have affected your experience. tIt probably made the entire deal go quickly.
__________________
2018 F80 M3. YMB/BLK. ZCP. Three Pedals.
"Education will never be as expensive as ignorance."
Appreciate 2
NervoS147.50
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 06:34 PM.




1addicts
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST