Status Question

TN_3 · 08-13-2010, 09:06 AM

My car was just dropped off at port in the US, but the 1-800# says it is "at port waiting on a shipping vessel". Does this just mean it is waiting for a truck for transport? Seems odd because they use that same status for cars at port in Bremerhaven.

m_thompson · 08-13-2010, 12:14 PM

The automated system is really useless. My car is still listed as at the delivery center a year after I picked it up. Your CA can get more detailed information.

MarkR171 · 08-13-2010, 12:33 PM

Quote:

Originally Posted by m_thompson

The automated system is really useless. My car is still listed as at the delivery center a year after I picked it up. Your CA can get more detailed information.

Yea, it's useless. If you want an update, just ask your CA. My CA was able to tell me when my car reached Port Hueneme (sp) in California and when it was going to reach port in Hawaii. He even gave me a delivery date and time almost a month in advance.

The computer system still shows my car as "At Preparation Center"

TN_3 · 08-13-2010, 05:25 PM

My CA gave me the boat my car was on (Baltic Highway), which was at port in Charleston yesterday. My status had been "in transit", so I was expecting the next status to be "at the Preparation Center", so when I called, and it said "vehicle is at the port awaiting a shipping vessel" I was confused. It could just be a glitch, but was wondering if might just be how they describe the vehicle when it is waiting on transport to the performance center (I'm taking PCD on Aug. 30).

jpd · 08-14-2010, 10:46 AM

Once the ship lands your CA is the best sort of information. BMW and MINI both need to update their old tracking software. The same problems that cropped up in 2003 are still with the company seven years later.

08-13-2010, 09:06 AM	#1
TN_3 Major 342 Rep 1,352 Posts Drives: 2018 M3 CS Join Date: Oct 2007 Location: Franklin, TN iTrader: (10) Garage List 2020 BMW X5 M50i G05 [0.00] 2018 BMW M3 CS F80 [0.00]	Status Question My car was just dropped off at port in the US, but the 1-800# says it is "at port waiting on a shipping vessel". Does this just mean it is waiting for a truck for transport? Seems odd because they use that same status for cars at port in Bremerhaven. __________________ 2018 M3 CS F80 l SMB l EXEC 2020 X5 M50i G05 l MW l BLACK l PREM l DHP l 22” l PARK l EXT S-LINE l LASER l TH l AG
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08-13-2010, 12:14 PM	#2
m_thompson Major 133 Rep 1,416 Posts Drives: M-Sport 128i, 328xi, 3.0CS Join Date: Jun 2008 Location: New England, USA iTrader: (0) Garage List 2009 128i [0.00] 1972 3.0CS [10.00]	The automated system is really useless. My car is still listed as at the delivery center a year after I picked it up. Your CA can get more detailed information. __________________ '09 128i - Black Sapphire Metallic\Coral Red\Glacier Silver\N51 DISA\6MT\Navigation\Premium\M-Sport\Heated seats\Xenon\Headlights\iPod\Smartphone\Euro Delivery
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08-13-2010, 05:25 PM	#4
TN_3 Major 342 Rep 1,352 Posts Drives: 2018 M3 CS Join Date: Oct 2007 Location: Franklin, TN iTrader: (10) Garage List 2020 BMW X5 M50i G05 [0.00] 2018 BMW M3 CS F80 [0.00]	My CA gave me the boat my car was on (Baltic Highway), which was at port in Charleston yesterday. My status had been "in transit", so I was expecting the next status to be "at the Preparation Center", so when I called, and it said "vehicle is at the port awaiting a shipping vessel" I was confused. It could just be a glitch, but was wondering if might just be how they describe the vehicle when it is waiting on transport to the performance center (I'm taking PCD on Aug. 30). __________________ 2018 M3 CS F80 l SMB l EXEC 2020 X5 M50i G05 l MW l BLACK l PREM l DHP l 22” l PARK l EXT S-LINE l LASER l TH l AG
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08-14-2010, 10:46 AM	#5
jpd Lieutenant 5 Rep 572 Posts Drives: Alpine White 135 Join Date: Mar 2010 Location: USA iTrader: (0)	Once the ship lands your CA is the best sort of information. BMW and MINI both need to update their old tracking software. The same problems that cropped up in 2003 are still with the company seven years later.
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