Vivid Racing, HORRIBLE

vividracing · 10-30-2009, 06:32 PM

M3BS - yours are probably 8kg too, and we will be happy to swap them for 9KG if you want, but as we discussed on the other thread, per JIC Technical Support email, that is not the issue -

"On an inverted monotube damper there is an internal bump stop rubber preventing the damper from bottoming out and damaging the piston. On a 1 series we designed the suspension to appeal to the average user, on stock 1 series BMW sets up the car to basically ride on the bump stop all the time so you get the sporty stiff compression feel but still retain a lot of rebound stroke. On the 1 series front struts you have about 4 inches of stroke in the damper, initial setup is designed so you have approximately 2 inches of stroke on both rebound and compression. If you feel that this setup is not working for you because you drive the car more aggressively we offer custom valuing and spring rates to meet your specific needs. This is an off the shelf item that is designed to work for the general masses for this reason we do have the ability to do custom setups. The sound that you are hearing is not the strut actually bottoming out but excessive road noise transmitted through the strut because of the way BMW suspension design is there is a direct translation of road sound to the chassis."

Will be more then happy to accomondate anyone that has an issue. Just contact me. We are in business because it is our goal to provide quality products and service. Things happen and we need to correct them.

ForcedAir - That is a blatant lie and if you can prove anywhere that we have ever made a claim like that, I will buy your Tiburon for 2x the value... Your facts are not right anywhere. The Pepsi RX8 had a stock RX8 motor with a Greddy Turbo Kit. Most it made was 300hp. There is no reason for stories like this. You can view the entire Pepsi RX8 project at www.vividracing.com/forums/project-rx8-tour

Again we ordered 8 sets of these Coilovers that were shipped to us from Japan at once. CROSS does not show this model on their site with spring rates and obviously all of the ones we have here are 8/12kg. The only thing I can think of is the first prototype set Jon at JIC gave me for our car ws 9/12kg. I sincerely apologize for the typographical error. And if this problem was as simple as swapping out the springs, we would do it immediately. You can view my installation thread here - http://www.vividracing.com/forums/pr...jic-cross.html

m3bs · 10-30-2009, 06:52 PM

I spoke with Bryan at Cross NA yesterday about the setup. I'm still not sure I understand the bumpstop setting, but a stiffer spring will provide some additional shock travel before hitting the bumpstop to absorb energy. I'm just not sure I want to go stiffer in the front, as that will only increase the understeer. I think I'm just going to get rid of the RFTs, and see how that works for now.

I'm not having enough of a problem with it to warrant tearing the suspension apart again.

Clap135 · 10-30-2009, 08:29 PM

so whats the deal with you guys getting me springs? You offered and then disappeared when i asked how long the offer stands for?

vividracing · 11-02-2009, 09:35 AM

You can call me anytime and I will get you the springs that you want.

Thanks!

Clap135 · 02-19-2010, 10:53 AM

So vivid is still selling these for 1700 dollars. i guess they still have the select few sets left over.......
just a bump to show what kind if liars you are dealing with.

vividracing · 02-19-2010, 11:06 AM

JIC USA and Japan have split business for many reasons. JIC will be redeveloping its suspension line to be re-released in late Aug 2010. We are not sure if this will include all models or a select. JIC USA will continue to support its past and present customers for suspension rebuilds and warranty. Because of this, we are clearancing out the left over inventory at cost which is $1750.

Clap135 · 02-19-2010, 11:10 AM

That's nice, still does not explain why I got charged 700 dollars more then everyone else who ordered during the promotional rate. Btw been too busy to follow up with this, its all still happening through.

escobar929 · 02-19-2010, 12:40 PM

wow, cant belive this is still going on

Clap135 · 02-20-2010, 12:36 AM

This this will be going for a long time, I havnt even started on the other forums yet. Word of mouth can be a killer in the market.

Simon_135i · 02-20-2010, 01:01 AM

Aint that a *itch

mineo77 · 02-20-2010, 08:36 PM

consumer reviews are very important. I hate hearing about this stuff going on. I ALWAYS check vendor reviews before ordering anything. Thanks

luv135i · 03-02-2010, 02:44 PM

Damn, scratch them off my list

adrean8j · 03-02-2010, 03:34 PM

Quote:

Originally Posted by luv135i

Damn, scratch them off my list

^^^Where are you in GA?

oneintheory · 03-02-2010, 11:57 PM

never had anything but positive experiences with vivid.

Luvmybmw · 03-04-2010, 12:06 PM

Quote:

Originally Posted by oneintheory

never had anything but positive experiences with vivid.

Me too

bluemoon · 03-04-2010, 12:21 PM

^^^^ +1

randomquickness · 03-04-2010, 12:31 PM

no vendor can satisfy 100% of their customers, it's always going to be the case.

M2BMW · 03-04-2010, 02:20 PM

It looks like there was a bigger problem than the springs, the op is upset that he did not get the discounted price ...

Dangerlucas · 03-04-2010, 03:30 PM

Quote:

Originally Posted by oneintheory

never had anything but positive experiences with vivid.

Yeah, I've ordered a couple of things through Vivid and have had no problems whatsoever.

HondaGoneRogue · 03-04-2010, 04:30 PM

Quote:

Originally Posted by Dangerlucas

Yeah, I've ordered a couple of things through Vivid and have had no problems whatsoever.

Yes2m3cs · 03-05-2010, 09:25 AM

No problems with vivid either..

Dan hooked me up with my exhaust, couldn't have been easier.

Brian

infinitekidM2C · 03-05-2010, 02:52 PM

Well..the real test for any vendor is not when someone buys a part in stock and they have it and can ship it..any monkey can do that...the real test is how they deal with a situation when they don't have it or having trouble sourcing it or if there is a problem with the part...that's what separates good vendors from bad ones.

10-30-2009, 06:32 PM	#45
vividracing 685 Rep 6,854 Posts Drives: E90 M3, F30 335i, F80 M3 Join Date: Aug 2006 Location: Arizona iTrader: (14)	M3BS - yours are probably 8kg too, and we will be happy to swap them for 9KG if you want, but as we discussed on the other thread, per JIC Technical Support email, that is not the issue - "On an inverted monotube damper there is an internal bump stop rubber preventing the damper from bottoming out and damaging the piston. On a 1 series we designed the suspension to appeal to the average user, on stock 1 series BMW sets up the car to basically ride on the bump stop all the time so you get the sporty stiff compression feel but still retain a lot of rebound stroke. On the 1 series front struts you have about 4 inches of stroke in the damper, initial setup is designed so you have approximately 2 inches of stroke on both rebound and compression. If you feel that this setup is not working for you because you drive the car more aggressively we offer custom valuing and spring rates to meet your specific needs. This is an off the shelf item that is designed to work for the general masses for this reason we do have the ability to do custom setups. The sound that you are hearing is not the strut actually bottoming out but excessive road noise transmitted through the strut because of the way BMW suspension design is there is a direct translation of road sound to the chassis." Will be more then happy to accomondate anyone that has an issue. Just contact me. We are in business because it is our goal to provide quality products and service. Things happen and we need to correct them. ForcedAir - That is a blatant lie and if you can prove anywhere that we have ever made a claim like that, I will buy your Tiburon for 2x the value... Your facts are not right anywhere. The Pepsi RX8 had a stock RX8 motor with a Greddy Turbo Kit. Most it made was 300hp. There is no reason for stories like this. You can view the entire Pepsi RX8 project at www.vividracing.com/forums/project-rx8-tour Again we ordered 8 sets of these Coilovers that were shipped to us from Japan at once. CROSS does not show this model on their site with spring rates and obviously all of the ones we have here are 8/12kg. The only thing I can think of is the first prototype set Jon at JIC gave me for our car ws 9/12kg. I sincerely apologize for the typographical error. And if this problem was as simple as swapping out the springs, we would do it immediately. You can view my installation thread here - http://www.vividracing.com/forums/pr...jic-cross.html __________________ Travis Williams Shop ALL BMW G80 \| G82 Parts Here! 480.966.3040 ext 318 Travisw@vividracing.com PM, Email, or Call Directly for aggressive BMW Member Pricing
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10-30-2009, 06:52 PM	#46
m3bs Captain 62 Rep 657 Posts Drives: 95 S54 M3, X5, GT4, GR Corolla Join Date: Feb 2008 Location: North Augusta, SC iTrader: (1)	I spoke with Bryan at Cross NA yesterday about the setup. I'm still not sure I understand the bumpstop setting, but a stiffer spring will provide some additional shock travel before hitting the bumpstop to absorb energy. I'm just not sure I want to go stiffer in the front, as that will only increase the understeer. I think I'm just going to get rid of the RFTs, and see how that works for now. I'm not having enough of a problem with it to warrant tearing the suspension apart again.
	Appreciate 0 Quote

10-30-2009, 08:29 PM	#47
Clap135 Brigadier General 102 Rep 3,460 Posts Drives: 2009 N54 Join Date: Jul 2009 Location: Sticky's Mom House iTrader: (1)	so whats the deal with you guys getting me springs? You offered and then disappeared when i asked how long the offer stands for?
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11-02-2009, 09:35 AM	#48
vividracing 685 Rep 6,854 Posts Drives: E90 M3, F30 335i, F80 M3 Join Date: Aug 2006 Location: Arizona iTrader: (14)	You can call me anytime and I will get you the springs that you want. Thanks! __________________ Travis Williams Shop ALL BMW G80 \| G82 Parts Here! 480.966.3040 ext 318 Travisw@vividracing.com PM, Email, or Call Directly for aggressive BMW Member Pricing
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02-19-2010, 10:53 AM	#49
Clap135 Brigadier General 102 Rep 3,460 Posts Drives: 2009 N54 Join Date: Jul 2009 Location: Sticky's Mom House iTrader: (1)	So vivid is still selling these for 1700 dollars. i guess they still have the select few sets left over....... just a bump to show what kind if liars you are dealing with.
	Appreciate 0 Quote

02-19-2010, 11:06 AM	#50
vividracing 685 Rep 6,854 Posts Drives: E90 M3, F30 335i, F80 M3 Join Date: Aug 2006 Location: Arizona iTrader: (14)	JIC USA and Japan have split business for many reasons. JIC will be redeveloping its suspension line to be re-released in late Aug 2010. We are not sure if this will include all models or a select. JIC USA will continue to support its past and present customers for suspension rebuilds and warranty. Because of this, we are clearancing out the left over inventory at cost which is $1750. __________________ Travis Williams Shop ALL BMW G80 \| G82 Parts Here! 480.966.3040 ext 318 Travisw@vividracing.com PM, Email, or Call Directly for aggressive BMW Member Pricing
	Appreciate 0 Quote

02-19-2010, 11:10 AM	#51
Clap135 Brigadier General 102 Rep 3,460 Posts Drives: 2009 N54 Join Date: Jul 2009 Location: Sticky's Mom House iTrader: (1)	That's nice, still does not explain why I got charged 700 dollars more then everyone else who ordered during the promotional rate. Btw been too busy to follow up with this, its all still happening through.
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02-19-2010, 12:40 PM	#52
escobar929 Brigadier General 154 Rep 4,528 Posts Drives: M2 CS Join Date: Aug 2009 Location: Hollywood, FL iTrader: (14) Garage List 2020 M2 CS [10.00] 2020 M240i [0.00]	wow, cant belive this is still going on
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02-20-2010, 12:36 AM	#53
Clap135 Brigadier General 102 Rep 3,460 Posts Drives: 2009 N54 Join Date: Jul 2009 Location: Sticky's Mom House iTrader: (1)	This this will be going for a long time, I havnt even started on the other forums yet. Word of mouth can be a killer in the market.
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02-20-2010, 01:01 AM	#54
Simon_135i Collecting dust! 55 Rep 2,009 Posts Drives: 135i Join Date: Apr 2008 Location: San Diego iTrader: (8) Garage List 2008 E82/135i [0.00]	Aint that a *itch
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02-20-2010, 08:36 PM	#55
mineo77 Lieutenant Colonel 121 Rep 1,926 Posts Drives: 2010 135i,1989 PRO3,2001 530i Join Date: Aug 2009 Location: Portland,OR iTrader: (2) Garage List 2010 135i coupe [7.56]	consumer reviews are very important. I hate hearing about this stuff going on. I ALWAYS check vendor reviews before ordering anything. Thanks __________________ 135i coupe  6MT  TiAg  ///M sport http://www.rhominnovations.com www.musicarNW.com www.unitedBMWonline.com
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03-02-2010, 02:44 PM	#56
luv135i Major 60 Rep 1,073 Posts Drives: White Join Date: Nov 2009 Location: GA iTrader: (0)	Damn, scratch them off my list
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03-02-2010, 11:57 PM	#58
oneintheory no longer a BMW owner 152 Rep 1,463 Posts Drives: 2011 Ford Edge Sport Join Date: Jan 2009 Location: Suffolk/Chesapeake, VA iTrader: (0)	never had anything but positive experiences with vivid.
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03-04-2010, 12:21 PM	#60
bluemoon Private First Class 10 Rep 189 Posts Drives: 135i Join Date: Jul 2008 Location: Chicago Suburbs iTrader: (0)	^^^^ +1
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03-04-2010, 12:31 PM	#61
randomquickness Brigadier General 219 Rep 3,668 Posts Drives: 996tt Join Date: Sep 2008 Location: Georgetown, TX iTrader: (13)	no vendor can satisfy 100% of their customers, it's always going to be the case. __________________
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03-04-2010, 02:20 PM	#62
M2BMW Lieutenant 115 Rep 581 Posts Drives: Join Date: Jul 2008 iTrader: (0)	It looks like there was a bigger problem than the springs, the op is upset that he did not get the discounted price ...
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03-05-2010, 09:25 AM	#65
Yes2m3cs Captain 155 Rep 851 Posts Drives: 2018 M3CS 2016 M4 Join Date: Mar 2008 Location: Sunshine State iTrader: (2)	No problems with vivid either.. Dan hooked me up with my exhaust, couldn't have been easier. Brian __________________ 2018 M3CS - Alpine White 2016 BMW M4 - Vorsteiner \| Michelin MPSS \| Dinan \| Swift \| M Performance Carbon Everything (Garage Queen) 2016 VW GTI - Unitronic Stage 1 Tune \| AWE Track Edition Exhaust (Daily Driver)
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03-05-2010, 02:52 PM	#66
infinitekidM2C Major General 4206 Rep 5,728 Posts Drives: 2019 M2 Competition Join Date: Nov 2007 Location: Orange County, CA iTrader: (4) Garage List 2019 M2 COMPETITION [9.50] 2008 135i (my old car) [7.39]	Well..the real test for any vendor is not when someone buys a part in stock and they have it and can ship it..any monkey can do that...the real test is how they deal with a situation when they don't have it or having trouble sourcing it or if there is a problem with the part...that's what separates good vendors from bad ones.
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