BMW 1 Series Coupe Forum / 1 Series Convertible Forum (1M / tii / 135i / 128i / Coupe / Cabrio / Hatchback) (BMW E82 E88 128i 130i 135i)
 





 

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      07-15-2008, 10:09 PM   #1
Krugar
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Dan@UnitedBMW

Reference: http://www.trademotion.com/partlocat...?siteid=215011

Excellent service, Quick to respond and very helpful. Ordered twice without issues and will gladly (and will) do business with again!

Keep it up :headbang:
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2008 BMW 135i - AR Catless DP - Agency Power Mids - Corsa Exhaust - KW v2 - Performance Side Skirts, Pedals, Steering Wheel, SSK. - CF Spoiler, Diffuser, Mirror Caps - Injen Intake - JB3 2.0 - CPE BOV Kit (HKS) - 6k HID AE - 6700k D1S - Evolution Racewerks FMIC -
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      07-16-2008, 12:19 AM   #2
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Another positive vote for Dan at United. He provides quality information, great prices, great service.

I've had my grills from him for weeks now and I still don't have my car lol.

With all the videos and pictures he's taken, it's really provided a lot more information for people looking to buy.

I know I'll be doing more business with him in the future.
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      07-16-2008, 12:47 AM   #3
dimeesq
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I ordered the ///M door sills from Dan and don't have them yet (and don't really expect them anytime soon). But Dan's continued updates and information posts on this site make me a future customer for anything I may need. Dan rocks!:headbang:
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      07-16-2008, 07:13 AM   #4
itsthechuck
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I have ordered many items from Dan and will continue to do so because of the excelent service. Definately order from this vendor.
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      07-16-2008, 08:45 AM   #5
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I"ll add my kudos. I wanted to order a rear diffuser, which was not listed on the site, but he quickly added to the site so I could order it. Product is now in hand. Great experience.
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      07-16-2008, 01:08 PM   #6
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Even though I have not yet ordered from Dan, he has always answered my questions promptly and is always very friendly. If I could only make up my mind I would have already ordered from the BEST vendor on the forum1:roundel:
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      07-16-2008, 02:16 PM   #7
WSU87
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Different Opinion of United BMW's Service

I see many have a good opinion of Dan's service, but I wasn't impressed. Ordered accessories on 13 June, waited patiently to hear nothing about status. Followed up with e-mail 5 July, got confirmation order shipped on 7 July. It's 16 July and still no delivery...
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      07-16-2008, 02:29 PM   #8
S54dan
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Thanks guys for your support! Whether positive or negative I appreciate all the comments! :smile:

Quote:
Originally Posted by WSU87 View Post
I see many have a good opinion of Dan's service, but I wasn't impressed. Ordered accessories on 13 June, waited patiently to hear nothing about status. Followed up with e-mail 5 July, got confirmation order shipped on 7 July. It's 16 July and still no delivery...
Maybe I can assist here, what was your order number? I will follow up with why you have not received your items yet.

Edit: I figured it out. My shipping guy sent it via USPS today. I apologize for the delay and inconvenience. Refunded you $30 for inconvenience via your credit card
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      07-16-2008, 04:03 PM   #9
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The customer service is second to none. Even when certain mistakes are made (that can be frustrating) they fix it as soon as you bring it to their attention. I would give them a big thumbs up!!
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      07-16-2008, 08:00 PM   #10
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I'm one of the lucky ones...I live about 35 minutes from United BMW. I've ordered several performance items from Dan...great price, great service, and on time as promised if not earlier. Sometimes I have it shipped directly to my house and then other times I just drop in to visit with the guy. He is truly one of us in every respect except...he doesn't own a 135i...yet:biggrin: I think he's working on it:wink:

Perfect? No, but then he wouldn't be a 1ADDICT

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      07-17-2008, 01:19 PM   #11
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I thought I would add a fact about the ///M door sills. Originally the price was somewhere around 150 dollars and about 10 of us were ready to purchase with our credit cards down already. Then about a week or two later Dan informed us they would only be 65 dollars. Honestly, think about it...he had 10 peoples money already at 150 dollars and STILL had the decency and good customer service to lower the price since he was paying less. Thats what I call an outstanding company to purchase from.
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      07-22-2008, 05:31 PM   #12
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Fast & fair! Will def buy from again!
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      07-22-2008, 09:03 PM   #13
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Bought a Nav DVD because I was told it did not come with the Military Sales vehicles. Vehicle finally arrived with the DVD. Dan took it back without complaint. Sure, they always say refunds are no problem but then they gouge you. No gouging here. Dan will continue to be my first choice when possible.
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      07-22-2008, 09:56 PM   #14
esses
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www.orderbmwparts.com
^- Easier to remember.
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      07-22-2008, 09:59 PM   #15
S54dan
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Thanks everyone for the kind words! I try my best to make sure everything goes out as promised.

Keep in mind, more projects are coming our way that will benefit the 1 Series members :biggrin:
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      07-22-2008, 10:38 PM   #16
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I've ordered several items from Dan and could not be any happier. Keep putting stuff up at good prices and I'll keep buying!
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      07-23-2008, 08:28 AM   #17
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I have purchased numerous items from Dan and will continue to do so - Outstanding Vendor!
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      07-23-2008, 05:34 PM   #18
wuX2
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I purchased some items during the 4th of July promotion. Apparently, one of the items were backordered, but I was not told. Everything looked kosher on his website (Status: sent). I didn't find out until after I emailed Dan asking about the status of my order. It turns out that he didn't even ship out my package. I email him asking him why FedEx was saying that the tracking number was created but had not been sent. He apologizes and sends out the package right away.

After I got him to ship it, I emailed him again asking him to make sure everything was right. The backordered item still had not come in, and he fails to mention that in the previous email. He sends another email stating that it was not part of the package that was just shipped.

However, he tries his hardest to make his customers happy. He has offered to give me this item at NO cost once the item comes in AND has given me store credit, which is very admirable (however this item has not shipped out yet). I've been dealing with another company who was willing to give me much less for a much worse mistake (imo, and STILL HASN'T BEEN CORRECTED, you know who you are but won't say anything until the situation is settled).

All in all, even though he made mistakes, he was willing to make his customer happy and that earns my repeat business in the future (and be wary of what it says on his website ).
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      07-24-2008, 12:31 PM   #19
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We love Dan -- he is the BEST!
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      07-26-2008, 09:07 PM   #20
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Just received all my orders from Dan today. TERRIFIC! He give excellent communication and always has an answer when needed. :w00t:
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      07-29-2008, 10:50 AM   #21
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More Kudos For United

Adding to the Kudos – not only for Dan but for the team at United. Eric (CA) and Roger (Master Tech) as well as Dan took great care of both me and my 1 yesterday. Short Shift Kit + Performance Exhaust install. Great location, nice comfy leather seats + biz area and bang on the 3hrs I was promised. If you can get your car to them in Gwinnett, GA for installation work, Do it.
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      07-29-2008, 03:09 PM   #22
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Kudos here as well. M-sills in Medford!Thanks, Dan.
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