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BMW 3-Series (E90 E92) Forum
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Dealer refuses 1yr svc... Bmw NA no help
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04-07-2006, 07:34 PM | #46 | |
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Now the picketing is a great Idea all I need is a few friends and some magic markers..... but seriously it is not worth the fight for a $75 oil change. I just think that it is very SH!tty of the dealer to act this way with no provocation. I called the dealer that I bought it from at and explained my situation. They said they would do the change for free per owners manual, but I would have to drive 3 hours... not really worth it. At least they were helpful and knew what they were talking about. it is not that I am whining about not getting the oil change that I "want" it clearly states in the owners manual that I am entitled to one on the one year anniversary of my in service date. Sorry to hear of others having the same experience. absolutely rediculous for a $40K car with "free" maintenance. |
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04-07-2006, 08:17 PM | #47 | |
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04-07-2006, 08:45 PM | #48 | |
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04-07-2006, 09:08 PM | #49 |
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Let us all know which dealership this is so we can all stay away from it! I'm in the military and don't have a choice in staying in one location so going to another dealership shouldn't become a problem or this will be the last BMW.
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04-07-2006, 09:27 PM | #50 | |
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But your comment definitely continues my thinking vis-a-vis catching more flies or oil changes with honig.
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Jonathan E90 2006 330xi E90 2006 325i E39 2003 530i Sport* E46 2000 328Ci* E36 1996 328iS* E36 1992 325i* E30 1991 318is E21 1982 320iS* E21 1979 320 (6-Zyl)* *retired Nominated: Most Contributing Member |
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04-08-2006, 03:54 PM | #51 | |
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You need to think about this, if you dont let BMW do the scheduled maintenance and you have problems down the road, they may have a case then that you have not performed the recommended maintenace and then try to cancel your warranty, long shot but if they wont even do an oil change, no telling what is next. I would at least (even if its a long drive and takes a while to resolve this), I would let a BMW dealer perform the maintenance so it will be in their computer it was performed. Just a thought. |
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04-08-2006, 07:06 PM | #52 |
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I would want to be reimbursed for my warranty that they are not providing. You did pay for service. Talk to a lawyer if your contract is with BMW NA and, take them to federal court I thought there was something called interstate commerce.
I have the right to choose who I bring my car to if I want to drive to another dealer it is my decision. They don’t have the right to refuse service without breaking the contract. Does it say any authorized shop? If a dealer can refuse service what would stop all dealers from providing service. “Ahh, you bought your car in NJ, sorry you have to drive across the US to get service and then they might refuse to service you if you get there.” Class action ?
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04-08-2006, 07:17 PM | #53 |
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I still say the dealer and BMW NA's response is BS. You need warranty work done. It is not their perogative to deny warranty work. What if your car is damaged by driving the extra miles to SF to get the work done? What if the dealer there denies service? Do you have to drive to NJ? Put it on a boat and truck to Munich? This is nuts. You should not do the work yourself, it may jeopardize the warranty. When you sell your car, a clear record of recommended maintenance is vital. Crazy for the dealer to deny service, crazy for BMW NA not to back you up.
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04-08-2006, 07:34 PM | #54 |
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UMMM HOW ABOUT YOU CALL YOUR STATES BETTER BUSINESS BUREAU, AND CALL YA LAWYER :mad: ..........THEN TELL BMW USA IF YA DON'T HELP ME RESOLVE THIS I'LL TAKE A ADD OUT IN THE PAPER AND BLAST YOUR SORRY ASSES ..........BUT MAN TAKE YA CAR TO A DIFFERENT DEALER ......GO TO YOUR LOCAL NEWS PAPER TALK TO THE CONSUMER ADVOCATE PERSON. ....GET HIM OR HER TO WRITE A NICE LITTLE ARTICLE , AND HELL MAYBE SHE WINS AN AWARD, CAUSE MAN YOUR STORY IS THE 50TH ONE I HAVE HEARD :mad: .....NA IS BMW'S BIGGEST MARKET THE NEED US .......DO NOT LET EM BEND YA OVER
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