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08-18-2010, 01:00 PM | #1 |
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Buyer Beware WSTO
Putting this up here until things get resolved.
Placed an order with them over the phone on noon. 8/10 Got an invoice emailed to me the same day and my CC was charged. A week later, still no product or no tracking number. Emailed them on Monday, no response Called them on Tuesday, no response or callback PM'd them today no response. UPDATE: about half an hour after posting this I got a few calls and voicemails outlining what they said below. I knew exactly where everything was coming from however I was getting no response from them. I figured they create PO's and the item ships from the manufacturer or some huge supplier. I think a week is a fair enough time to worry that your order was lost when tracking or a backorder status is not given. As for the thread title, I saw a few titled "buyer beware" and figured it was standard issue. I apologize if it looks a bit rash but I wasn't sure how to get their attention after communicating three different ways without a response. I wouldn't call it tasteless like mentioned because it is a fault on their end. The order was overlooked. I don't appreciate peoples opinions when I'm just looking for the facts. Also for all the local guys dealing with them I'm sure business is fantastic because you can deal face to face. So I'm not sure if the mods can change the title or close this but when the item arrives I will ask them to do so and this can be forgotten. I have received a tracking number but it must of just been generated and cannot be found in UPS yet.
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Last edited by vwown3d; 08-18-2010 at 05:36 PM.. |
08-18-2010, 01:16 PM | #2 |
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They will reply nothing to worry about...
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08-18-2010, 01:27 PM | #3 |
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What did you order if you don't mind me asking?
I have done business with WSTO a few times and have had no problems whatsoever... Frustrating on your end I'm sure but if their reputation continues to precede them they will have you sorted out in no time. |
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08-18-2010, 01:38 PM | #4 | |
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Quote:
And be a little more tactful about posing up a "buyer beware" thread when it's been less than 72 hrs of them not returning your call/message, thats pretty classless IMO. If it had been 3 weeks without hearing from them then, its warranted for sure, but trying to tarnish someones name after only a few days with no response is kinda shitty on your end. |
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08-18-2010, 01:54 PM | #5 | |
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08-18-2010, 02:15 PM | #6 |
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vwown3d:
We placed an order with Berk Technology the day after you placed the order. We checked stock when you ordered, and to save you time, we had the unit shipped directly from Berk. We use an email system to place orders with them directly, we have never had a problem with that method, but there was an error this time. We have over looked the smooth process with our email system, and assumed the unit got shipped immediately because we stress on orders being shipped out as soon as possible. However, we have not received an email, phone call but we did get a PM from you today, which Julius@WSTO has replied to, and made sure your order was shipped out today from Berk. We have never had any negative feed back on any forums and we pride ourselves to serving the customer and making you happy. We also called and left you several voice mails today. Please contact us at 312.880.7767 , or email us at info@wheelsto.com Hope to hear from you soon |
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08-18-2010, 03:42 PM | #8 |
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I buy everything from wheelsto, never had issues and as you can see there not dodging you, they are however busy and one man short
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08-18-2010, 06:02 PM | #11 | |
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and sorry if you felt like we were jumping on you, its just threads like this are too often thrown up without thinking about the consequences of what they can do to a vendors image over time. Well all know WSTO and how they run their business so we look out for them as they look out for us as customers. The sad part is that this thread (unless deleted which mods rarely do) will now pop up any time someone searches WSTO. You obviously worked it out ASAP with them so now that things are good, you're still left with this thread, in poor taste, which isn't even applicable anymore. |
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08-18-2010, 09:11 PM | #12 |
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Yep^^ would of been better to say can someone from wsto call me. But wsto gaggle of supporters and reputation well help make this thread a moot point
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08-18-2010, 09:48 PM | #13 |
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No where near LOCAL here and one week... sorry bro but i think you have to cut them some slack. I wait a LONG TIME for my item only to have it not work when i finally have it and ship back my items and through this entire experience I WOULD STILL BUY FROM WSTO.... thats how much I trust them
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08-19-2010, 03:55 PM | #14 |
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WheelSTO was good to me too. Yeah next time u might want to wait a bit longer to post something negative..especially about a seller who is known as a top rated seller on this forum..but im not hating on the OP
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08-19-2010, 04:11 PM | #15 |
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they are awesome, I've used them before and everything shipped ultra fast, sometimes things arent as smoothly when a product isnt in stock. I understand you were frustrated but sometimes a lil patience goes a long way
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08-19-2010, 07:36 PM | #16 |
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i guess the thing that bugs people about this is the topic title. it seems alarming when well... nothing has happened yet. if anything its the title WSTO has been great to me even though ive never bought anything from them and they have accomadated all my stupid pms asking for quotes. so there you have it.
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08-19-2010, 08:24 PM | #17 |
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Think the guy had a right to get a little concerned,
but luckily WheelSTO are a decent folk They shipped an exhaust pipe to me in New Zealand so yea decent effort They seemed hella busy at the time so probably the same case here |
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08-19-2010, 10:02 PM | #18 |
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It is really my fault. Spoke to Vwown3d over the phone he placed an order. We had the order drop shipped from Berk straight to the customer. All this was done through email and I had really forgotten to check up to make sure (hence, my fault when i should have). our communication with Berk is always really good and those guys are really on top of their game. I took that for granted and did not check to see if they had received our order, which they didn't.
I apologize for the inconvenience cause and thank you for sheding some light onto a portion of our business practice that we really need to improve on. We will work hard to put a better system in place to make sure that orders go through smoothly, next time. Thank you all for your support and your support is what really keeps us going. We really appreciate it!
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08-31-2010, 03:31 PM | #20 | |
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That is the worst mentality to have as a business. Good customer service is good business. I buy from more expensive places JUST because I love the customer service. I love updates even if it's just to tell me that they haven't forgotten about me.
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08-31-2010, 04:10 PM | #21 | |
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All in all " because of that you need to remember that makes them also kinda BUSY so it's kinda hard to justify them emailing you back with nothing to report." is still just my PERSONAL opinion and not their philosophy on how they deal with customers so that's my fault for not making that clear. |
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