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      03-18-2011, 07:26 PM   #23
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Quote:
Originally Posted by NFIDDY5 View Post
The thing that concerns me most NOW. Assume I decide to stick with the order due to certain reasons (i.e. the iCarbon parts are the most aethetically pleasing parts compared to competition per my taste or I cannot afford the alternatives, etc.), how is customer service gonna be if I have a problem? The sale, to me, doen't stop at the purchase/transaction. If there is a quality issue or a fitment issue, are these problems going to persist as far as the ones I am currently experiencing? Sad that there has been no input from iCarbon on this thread. Totally at a loss as to what to do now.
Dude, here is advise from enthusiast to enthusiast...get your money refunded as fast as you can and never look back! If the sale is this bad, you must be dreaming if you think customer service is going to be any better...and it's already known that their parts are prone to haziness/defects.
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      03-18-2011, 10:36 PM   #24
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Quote:
Originally Posted by 1SerieStud View Post
Dude, here is advise from enthusiast to enthusiast...get your money refunded as fast as you can and never look back! If the sale is this bad, you must be dreaming if you think customer service is going to be any better...and it's already known that their parts are prone to haziness/defects.
+1000,i had the chance to get a refund from vivid racing when they had enough of the delays and lies, but i thought i would stick with it,big mistake,got more shit service and got landed with a shit product,get a refund NOW.
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      03-20-2011, 11:24 AM   #25
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GREAT! Well, the misleading information was more BS. Never shipped on the 14th as iCarbon claimed. Now looking at the Agency Power and Seibon carbon fiber parts as replacements. iCarbon FTMFL.
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      03-20-2011, 08:18 PM   #26
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Quote:
Originally Posted by NFIDDY5 View Post
GREAT! Well, the misleading information was more BS. Never shipped on the 14th as iCarbon claimed. Now looking at the Agency Power and Seibon carbon fiber parts as replacements. iCarbon FTMFL.
I would have done a charge back before even getting this far. I also heard of fitment issues with Seibon so search before placing order.
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      03-22-2011, 11:44 AM   #27
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Cancelled the order. Still no parts and no response from iCarbo. I wish them best of luck and its unfortunate because the parts are great looking, but I am too impatient I guess
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      03-22-2011, 11:45 AM   #28
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Quote:
Originally Posted by Lubo View Post
I would have done a charge back before even getting this far. I also heard of fitment issues with Seibon so search before placing order.
The ONLY manufacturer that will not have fitment issues is going to be BMW Performance. And I bet there are issues with those parts from time to time as well. Its just part of the aftermarket experience. Not too concerned. I went with Agency Power cf parts BYW....
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      03-23-2011, 11:00 PM   #29
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Quote:
Originally Posted by NFIDDY5 View Post
The ONLY manufacturer that will not have fitment issues is going to be BMW Performance. And I bet there are issues with those parts from time to time as well. Its just part of the aftermarket experience. Not too concerned. I went with Agency Power cf parts BYW....
+1

iCarbon for the price is the closest to BMW Performance you can find with superior fitment quality and finishes. The downside is the complaints about time getting the parts, small defects, etc... NOT saying that doesn't happen with BMW's Performance line!

It is unfortunate that they decided to go the route of moving customer service from themselves to only producing the parts. Seems they have gotten a lot of orders and are being swamped. GOTTA expand!
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      03-23-2011, 11:58 PM   #30
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damn bro, that sucks. Its sad to hear all the bad shit that iCarbon has been associated with lately. I don't know what the hell is going on with them, they haven't returned any of my calls either and i have Andy's personal cell #.
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      03-24-2011, 12:24 PM   #31
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damn bro, that sucks. Its sad to hear all the bad shit that iCarbon has been associated with lately. I don't know what the hell is going on with them, they haven't returned any of my calls either and i have Andy's personal cell #.
Yeah man. It is what it is. I am not gonna blast them like many in this position would do. I hope they get there ish together and are successful. They make amazing parts. But I am too impatient to wait for that. From what I have "heard" they are a part time business. So that explains why no one can get ahold of them and are experiencing the challenges they are.
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      03-24-2011, 12:26 PM   #32
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Quote:
Originally Posted by NFIDDY5 View Post
Yeah man. It is what it is. I am not gonna blast them like many in this position would do. I hope they get there ish together and are successfully. They make amazing parts. But I am too impatient to wait for that. From what I have "heard" they are a part time business. So that explains why no one can get ahold of them and are experiencing the challenges they are.
well part time or not, neglecting paying customers is never a recipe for success in any business.
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      03-24-2011, 12:33 PM   #33
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or any kind of customer for that matter...
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      03-24-2011, 01:07 PM   #34
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Right?
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      03-28-2011, 09:50 PM   #35
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Cancelled the order last Tuesday. Ordered and received Agency Power rear diffuser and front splitters. Even got to chose from three different sets of each and they were installed immediately. iCarbon FTMFL!
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      03-28-2011, 09:57 PM   #36
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wow, now they're losing customers.
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      03-29-2011, 02:56 AM   #37
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My iCarbon spoiler came in today.

Ordered 9/3/2010
Received 3/29/2011

Part looks great. Haven't tried to mount it yet.
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      03-29-2011, 07:52 AM   #38
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Quote:
Originally Posted by jeremydgreat View Post
My iCarbon spoiler came in today.

Ordered 9/3/2010
Received 3/29/2011

Part looks great. Haven't tried to mount it yet.

Holy crap! Some of this has to be a vendor issue. I ordered a Matte spoiler around the 13th of December and received it the first week of January iirc, whichwas awesome imo.
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      03-29-2011, 07:54 AM   #39
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iCarbon is a joke
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      03-30-2011, 11:44 AM   #40
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Quote:
Originally Posted by jeremydgreat View Post
My iCarbon spoiler came in today.

Ordered 9/3/2010
Received 3/29/2011

Part looks great. Haven't tried to mount it yet.
DAMN! I am too impatient to wait that long...
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      03-30-2011, 01:22 PM   #41
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Nfiddy5 there was a simple way for you to get your stuff that I am surprised wasn't mentioned.....

1. Cancel your direct order with iCarbon.
2. Order with DTMrack (since according to them they have stuff ON HAND).
3. Receive and Install your parts and be happy....
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SGM was God's color and has been recalled to heaven.
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      03-31-2011, 07:24 PM   #42
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Originally Posted by adrean8j View Post
Nfiddy5 there was a simple way for you to get your stuff that I am surprised wasn't mentioned.....

1. Cancel your direct order with iCarbon.
2. Order with DTMrack (since according to them they have stuff ON HAND).
3. Receive and Install your parts and be happy....
Yeah. I saw his offer on the other thread. I already addressed it. Got Agency Power cf parts ordered and already installed. Good looking out though.
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      04-11-2011, 09:22 AM   #43
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Still awaiting my CF grills, 3+ months late...
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      04-13-2011, 12:05 AM   #44
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Yup stopped responding to me as well.
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Last edited by vwown3d; 04-13-2011 at 01:24 PM..
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