|
|
|
03-29-2008, 10:47 AM | #89 | |
Private First Class
5
Rep 109
Posts |
Quote:
http://www.autoblog.com/2008/03/24/i...sure-from-web/ |
|
Appreciate
0
|
03-29-2008, 11:06 AM | #90 |
Private First Class
4
Rep 169
Posts |
Korey you and RUSSELL ARE WRONG! I would never buy a BMW from you or your snake dealership. Instead of making the situation right, you come on here and post the lastname of a customer? That is really really unprofessional. You are violating customer private policy. If it were me, I would hire a lawyer, take this to the news and post a link to this thread on every automotive forum on the web. Not only that I would print out flyers and place them on every bmw I seen within a 5 mile radius of your "Dealership". Not only have you screwed your customer, you have the balls to come on here and try to call him out. You made yourself look like an ass. You can take all your dealership rewards and shove them up your ass!
|
Appreciate
0
|
03-29-2008, 11:11 AM | #91 | |
Private First Class
4
Rep 122
Posts |
Quote:
To make it worse, you came on here and voiced you side giving out personal information. You put the backing of Russel BMW behind you that they agree with you and have no problem with what happened. Now we all know things are said behind closed doors, but you went public. Sir, it is now time for you to fall on your sword. And let's just be honest. Let's just assume the OP's apitite is bigger than his wallet. Let's just say he has been wishy washy from the start. Let's assume he has some financial problems and that there was no way he was going to get the deal he needed to make it happen. Let's just agree with you Corry that you had very good reason to believe he was not going to pull the trigger. So what? Then you give him a week to make it happen. Your dealership voices your concerns and sets a date. He waited 3 months, you can't wait a week. "Sorry Mr. Guy#2, but that car is spoke for. However, the good news is we believe he won't get it. We have to give him a week. Sorry, but our hands are tied. If you want to put down a deposit, then you will be the first in line for it if he does not come through. I am certain that if you come back NEXT WEEK you will drive away with it. Sorry, that is the best I can do." The dealership has acted in very unethical ways. Your "side of the story" only makes it worse. Doesn't matter that you might be right. Was the quick sale worth all this bad press? |
|
Appreciate
0
|
03-29-2008, 03:25 PM | #93 | |
Banned
57
Rep 1,396
Posts |
Quote:
Perhaps there is a certain brand new 135i owner who bought from Russel BMW who could post the price? |
|
Appreciate
0
|
03-29-2008, 03:30 PM | #94 |
Banned
57
Rep 1,396
Posts |
Exactly!
What's worse is that the dealer didn't even need to wait a week. All they needed to do was to be honest with him on the phone, explained they were going to sell the car right then and there, and gotten an answer that very moment. |
Appreciate
0
|
03-29-2008, 06:13 PM | #97 |
Upstart
14
Rep 142
Posts |
After following this very interesting thread for awhile, I decided to go to the Russel BMW website and look around. What I discovered was that, according to their website, they have a sales staff of 11 people, including General Sales Manger, Sales Manager, Used Sales Manager and 8 CAs. Out of these 11 people only one of them has been with Russel BMW for more than a year, that person being a CA for six years at Russel. Four CAs listed 8 months, two listed 1 year, one CA listed 6 years and the other had no bio info posted. All three managers listed 1 year or less.
Now this, of course, has nothing to do with Joraq's situation, but I found it interesting and very surprising, to me anyway. I wonder how these stats compare to other dealerships? |
Appreciate
0
|
03-30-2008, 02:23 AM | #99 | |
Banned
57
Rep 1,396
Posts |
Quote:
This crew of new guys has no rightful claim upon the "Centers of Excellence" award that was earned by honest CA's and managers that have all long since left. |
|
Appreciate
0
|
03-30-2008, 04:28 PM | #100 |
Private First Class
22
Rep 144
Posts |
I have to chime in. Russel BMW is where I bought my 128i. I did put a deposit down when I ordered in November 07. My CA was the reason I decided to order the car that day and (suffer through) the wait for 6 months before it arrived. My CA was going to postpone his vacation to be there if my car was going to arrive on the date is was expected to be there. The week before the "official release" date. But with BMWNA's strange info sharing with the lots and all (different but known story here), my CA went on vacation. Another CA was nice enough to come and pick me up an hour away and complete the delivery.
What Korey did was wrong. Any CA for any dealership who sells a car out from under the customer in such a fashion is wrong and it should be pointed out as such. The one bad apple who spoils the barrel???......Before we all go too crazy and throw poo on everyone at Russel just calm down a little.
__________________
128i, Jet Black, sport package
enjoyed since 3/18/08 |
Appreciate
0
|
03-30-2008, 04:35 PM | #101 |
Major General
377
Rep 5,730
Posts
Drives: BMW i3 rex
Join Date: May 2006
Location: SoCal
iTrader: (44)
Garage List 2018 I01 i3s | CURRENT [0.00]
2018 G01 X3 | CURRENT [0.00] 2017 I01 i3 | SOLD [0.00] 2017 F48 X1 | SOLD ... [0.00] 2016 I01 i3 | SOLD [0.00] 2017 F22 M240 | SOLD [8.00] 2016 F25 X3 diesel ... [0.00] 2006 E60 550 | SOLD [6.00] 2011 E90 335 | SOLD [8.66] 2012 E82 135 | SOLD [5.50] 2011 E82 1M | SOLD [7.94] 2007 E85 Z4M| SOLD [4.50] 2003 E53 X5 4.6is S ... [9.00] 2008 E92 328 | SOLD [0.00] 2008 E82 135 | SOLD [0.00] 2008 E90 335 | SOLD [0.00] 2003 E46 M3 | SOLD [7.50] 2006 E90 330 | SOLD [10.00] 2003 E46 330ZHP | SOLD [0.00] |
imho +1 to the above post. it was wrong of Russell to sell the car w/o notice to the OP but it seems the wrath of this thread has gone a bit excessive????
|
Appreciate
0
|
03-30-2008, 05:15 PM | #102 | ||
Other car was a submarine
94
Rep 704
Posts |
Quote:
Quote:
Then again, I wouldn't expect a car salesperson to change their vacation plans for me either...just don't lie about it. |
||
Appreciate
0
|
03-30-2008, 05:55 PM | #103 |
1er
73
Rep 1,205
Posts |
My read is the dealership wasn't sure whether or not you were going to buy the car, so they just sold it.
Dealers now take "refundable deposits" which they just treat as gestures of seriousness to buy, which isn't really a deposit. If it is refundable for no reason other than "I don't want it anymore" then it's not a deposit. Don't get me wrong, the dealer is the one that screwed up here. Just saying you have to be careful dealing with a business such as car sales - I don't trust anyone. |
Appreciate
0
|
03-30-2008, 06:17 PM | #104 |
Banned
76
Rep 5,970
Posts |
I'm reading all this, and at first it sounds like the dealer was a real dick. Then I started thinking about it a little more. I've got a car on order right now. I'll be watching for it's delivery date, and at least a week before hand I'll have the financing lined up and as much of the paperwork done as possible so that all I have to do is a pre-delivery inspection and drive off the lot. I would imagine that most people who are really serious about the car will do the same thing.
I'm not really understanding why the car was still sitting on the lot for days after it was ready to be picked up. |
Appreciate
0
|
03-30-2008, 08:36 PM | #105 | |
An ex-addict :-(
33
Rep 691
Posts |
Quote:
__________________
135i Montego Blue, Grey Boston Leather, MT, Sport Package, Premium Package, Navi, Premium Sound, Heated Seats, iPod.
[SIGPIC][/SIGPIC] We search for certainty and call what we find destiny. Everything is possible, yet only one thing happens. -Michael and Ellen Kaplan |
|
Appreciate
0
|
03-30-2008, 09:03 PM | #106 | |
433
Rep 860
Posts
Drives: MSport F30
Join Date: Apr 2006
Location: BMW Secret Test Facilities
|
Quote:
...But you didn't go? They tried to reach you and you didn't show after confirming twice? You knew someone else was interested in buying the car. When I order a new BMW and tell a dealer that Saturday is delivery day, that's the day. Still, nothing is yours until you sign for it and drive off the lot. The dealer had every right to sell their car to someone who showed them the money and signed for it. It seems like you were sending ambiguous messages to them. To top it off you didn't let them know that you didn't intend to take delivery on Saturday. You are lucky it wasn't a real estate transaction. You would have lost your deposit too for not showing up to settlement. It's not like you bailed at the grocery store check out and the clerk had to restock the Count Chocula. You ordered a BMW to your exact specifications and didn't buy it when it came in. The 1 can't be sent back to BMW. If anyone owes you anything its the person driving the car you ordered for them. You saved them a lot of time. Sorry to sound harsh but when I ordered my first M3 I waited an eternity and asked if I could do the paperwork early so I could focus on driving away asap from the dealership. Something isn't adding up on your side of the story and all I can think of is an unforseen circumstance arose on your end after placing the order. I still think that if you played your cards right you could get a discount for the CA posting your name, but not because you decided to back out on your word that you gave twice. |
|
Appreciate
0
|
03-31-2008, 07:57 AM | #107 |
Private First Class
30
Rep 107
Posts |
It has been interesting watching the wave of feelings as many read this post. It's the dealerships falut, Names shouldn't have been placed and now.. It's Joraq's fault for not having things in line. Well, time cannot be rewound. Actions have taken place with consequences to follow. Before any more assumptions take place, let us remember that I have stated the truth as I've known it, and so have the other parties that be. Read the statements and make the decisions for yourself. My goal when I first wrote this thread was to share my disappointment. I did not think I would receive any compensation for the wrongdoing done against me. Other than the 1K over invoice, I have received nothing, not even an official apology. What I have received was a "yeah I pulled the trigger, we didn't think you were serious". Or a yeah, you didn't seem serious so we nulled our agreement.
Some points that we all my want to consider: I was never officially called when my car came in. I simply drove by and saw it. The night it came in it obviously had to be PDI'd so I did not drive it. I received no call thereafter other than the call the Monday. Let us remember the car was sold that same Monday even though It was supposed to be held until Saturday. The phone call stated that I "was" on vacation until the weekend. I was merely checking out the M3, I stated in the test drive that I had a 135i on order. Let us make sure not to make statements over the my readiness as you all do not know. Regardless of whether my car was sold or not, I did not at any point say I would not buy the car. I simply was not given that opportunity.. That is why we are here. Case in point. Russel has not done everyone wrong, as seen by plexiglass's post. Russel has done me wrong. With the information being as it has been written, for the most part, the question that begs the truth remains. Were their actions correct? Would you buy a car from them? What should be done now that they have sold a customers car with no regard? Let the truth be told. J. |
Appreciate
0
|
03-31-2008, 08:59 AM | #108 |
Registered
0
Rep 2
Posts |
Sorry, but I agree with Voltron...
I'm sorry but I have to agree with Voltron. Yes! They should've told you that if you didn't pick up the car on certain date, that they were going to sell it to someone else. And everybody was under the assumption, from what they've heard from you Joraq, that you didn't want the car because of your circumstances with your trade. But the true litmus test was that you didn't show up or call on that Saturday. If you really wanted to buy the car, why didn't you show up on that day??? Let alone try to call them and tell them that you couldn't make it becasue of whatever reason. Just like Voltron said, when I ordered my 545i ( Sterling BMW ), I couldn't wait to pick up my car!!! When the salesman called me that my car was here and I can come to pick it up, I was there on that exact date and time.
"With all due respect, if you would have showed up on Saturday, this sort of blasting would be warranted and is even recommended." ( from Corey ) Even here, I totally agree with Corey. You have every right to blass the dealership if you had shown up that day to pick up your car and you found out that they sold your car. But this clearly shows that you had no intention of buying that car or some circumstances didn't allow you to buy the car. Just like Voltron stated, "You are lucky it wasn't a real estate transaction. You would have lost your deposit too for not showing up to settlement. It's not like you bailed at the grocery store check out and the clerk had to restock the Count Chocula." From what I understand these cars are hot and that they are in demand. I'm sure, just like other hot cars when they first come out, that other customers are calling around to see if the dealers have cars in stock that they can buy. Joraq, please forgive me for saying this, but it is my feeling that you knew all along you were'nt going to buy the car but since it was sold you're feeling like you have an upper hand on them and you want to benefit from this. My advice is to take the $1000 over and move on. Life is too short and precious for people to loose any sleep over it. My buddy has a 135i on order at Fairfax BMW and he's paying sticker for it. They were trying to charge over sticker but when he showed them that he can go else where they quickly changed there mind. Just my opinion... |
Appreciate
0
|
03-31-2008, 09:20 AM | #110 |
Lieutenant General
2148
Rep 10,176
Posts |
|
Appreciate
0
|
Post Reply |
Bookmarks |
|
|