Manuals and Documents

gyrfalcon · 10-22-2008, 06:20 PM

So... without going into an excessively long story as to why my 135i purchase was not as smooth as I would have liked, lets say that I purchased a 135i through military sales in Germany. The first time I saw the car was when it was delivered at the port in the US. Now lets say instead of a proper 1 series owners manual I received a 3 series owners manual in the car. As a bonus when I activated the US warranty on my car with BMWNA, I received a 5 series Warranty and Servicing booklet. Now, disregarding the complete lack of attention to detail by BMW, I went to a local dealership in hopes of acquiring the proper documents for my vehicle. At the dealership I was promptly informed my singular option was to purchase the only spare manual in the entirety of the US from a random dealership in New Jersey for approximately $30. I find that unacceptable.

What say 1addicts on my options/chances for actually acquiring the proper documents for my vehicle without charge?

P.S. I do have the PDF owners manual so I'm not entirely lost. However, I would prefer to have something in the car for both convenience and resale.

jmexx · 10-22-2008, 06:25 PM

I don't really have an answer for you. I would just purchase the 30$ manual but I understand that you're fighting for the principal.

Is it possible to send me the manual? I'm waiting patiently for the car, wouldn't mind doing some reading

Thanks in advance.

pheller · 10-22-2008, 06:25 PM

I'd say appeal that to the general manager at your dealer, and failing that, call BMW NA customer service.

BTW, thanks for serving!

gyrfalcon · 10-22-2008, 06:30 PM

Quote:

Originally Posted by jmexx

I don't really have an answer for you. I would just purchase the 30$ manual but I understand that you're fighting for the principal.

Is it possible to send me the manual? I'm waiting patiently for the car, wouldn't mind doing some reading

Thanks in advance.

Links in this thread. http://www.1addicts.com/forums/showthread.php?t=4301
They are US though so I'm not sure if anything is different for you.

Quote:

Originally Posted by pheller

I'd say appeal that to the general manager at your dealer, and failing that, call BMW NA customer service.

BTW, thanks for serving!

You are most welcome. Unfortunately, the local dealership for me is 2hrs+ away and I doubt they are going to go out of their way to help me since I did not purchase through them and it is unlikely I will use them for service before I move again.

jmexx · 10-22-2008, 06:36 PM

That's very unfortunate

Call up BMW NA...

Thanks for the link!

Citizen Z · 10-22-2008, 07:48 PM

Heck, I'm in the position of having a "Year One of the One" 1er through the Military Sales program in Germany and it doesn't look like I'll be getting my commemorative book. I'm going to nag my CA one more time but I'm not optimistic.

morgie2 · 10-22-2008, 08:37 PM

Actually, go through BMWNA. Forget the dealerships. Send a priority email through the owners section of bmwusa.com.

10-22-2008, 06:20 PM	#1
gyrfalcon Ninja 14 Rep 335 Posts Drives: 135i Join Date: Mar 2008 Location: Texas iTrader: (0)	Manuals and Documents So... without going into an excessively long story as to why my 135i purchase was not as smooth as I would have liked, lets say that I purchased a 135i through military sales in Germany. The first time I saw the car was when it was delivered at the port in the US. Now lets say instead of a proper 1 series owners manual I received a 3 series owners manual in the car. As a bonus when I activated the US warranty on my car with BMWNA, I received a 5 series Warranty and Servicing booklet. Now, disregarding the complete lack of attention to detail by BMW, I went to a local dealership in hopes of acquiring the proper documents for my vehicle. At the dealership I was promptly informed my singular option was to purchase the only spare manual in the entirety of the US from a random dealership in New Jersey for approximately $30. I find that unacceptable. What say 1addicts on my options/chances for actually acquiring the proper documents for my vehicle without charge? P.S. I do have the PDF owners manual so I'm not entirely lost. However, I would prefer to have something in the car for both convenience and resale. __________________ SGM/Coral
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10-22-2008, 06:25 PM	#2
jmexx Private First Class 3 Rep 110 Posts Drives: Join Date: Oct 2008 iTrader: (0)	I don't really have an answer for you. I would just purchase the 30$ manual but I understand that you're fighting for the principal. Is it possible to send me the manual? I'm waiting patiently for the car, wouldn't mind doing some reading Thanks in advance.
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10-22-2008, 06:25 PM	#3
pheller First Lieutenant 7 Rep 362 Posts Drives: 2011 VO 1M Join Date: May 2008 Location: Boston, MA iTrader: (1)	I'd say appeal that to the general manager at your dealer, and failing that, call BMW NA customer service. BTW, thanks for serving! __________________ --phil
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10-22-2008, 06:36 PM	#5
jmexx Private First Class 3 Rep 110 Posts Drives: Join Date: Oct 2008 iTrader: (0)	That's very unfortunate Call up BMW NA... Thanks for the link!
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10-22-2008, 07:48 PM	#6
Citizen Z Alpine Master 109 Rep 1,310 Posts Drives: '08 135i AW Sport Join Date: May 2008 Location: Kansas iTrader: (1)	Heck, I'm in the position of having a "Year One of the One" 1er through the Military Sales program in Germany and it doesn't look like I'll be getting my commemorative book. I'm going to nag my CA one more time but I'm not optimistic. __________________ Alpine White with Taupe Leather 135i, Sports Package, Heated Seats, Comfort Access, iPod Adapter Fastness: http://www.1addicts.com/forums/showthread.php?t=252727
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10-22-2008, 08:37 PM	#7
morgie2 First Lieutenant 16 Rep 377 Posts Drives: 135i convertible Join Date: Aug 2007 Location: Boston iTrader: (0)	Actually, go through BMWNA. Forget the dealerships. Send a priority email through the owners section of bmwusa.com.
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