BMW 1 Series Coupe Forum / 1 Series Convertible Forum (1M / tii / 135i / 128i / Coupe / Cabrio / Hatchback) (BMW E82 E88 128i 130i 135i)
 





 

Post Reply
 
Thread Tools Search this Thread
      07-23-2014, 10:41 PM   #1
GR1P
Private First Class
GR1P's Avatar
32
Rep
161
Posts

Drives: 135is
Join Date: Aug 2013
Location: Corona, CA

iTrader: (0)

Thumbs down EAS

I've never given a bad forum review to a shop in over 15 years of modding cars but EAS deserves it today.

I made an appointment with Robert to get an alignment done today at 11:00am. I was trying to get it later in the week but he said they were booked up, which is fine, I'm flexible and was happy with the time because it would still allow me to beat traffic on the 91. He told me it would take 2-3 hours. Great, no problem.

I show up at around 10:50, go inside to let them know I was there, and was told that Robert would be right out to get things started. 20 minutes of standing around outside waiting (2 full phone conversations), Robert finally comes out, only to inform me that they were "backed up" and would be running late on my alignment. I tell him no problem and that my main concern was hitting traffic on the way home.

At that point he disappears for another few minutes and comes back to tell me that its going to be around 3:00-4:00 before they can get to my car. Unreal.

So at this point I informed Robert he should have called me before I showed up. I rescheduled my entire work day around this appointment and drove from 40 mins away. Seriously, what did he expect? For me to wait around for 5,6,7+ hours in his waiting room because they're backed up and can't get to my car at the time they scheduled me.

Incredibly unprofessional. He then told me he might know another local shop that could align my car. A total blow off.

Honestly I have a great alignment guy Ive been using for years. I came to EAS today in an attempt to build a relationship with a good local shop which I could trust to do some bolt-on installations for me in the future. I needed an alignment after I installed my coilovers and this was a good reason to come "audition" these guys.

So there you have it. After leaving and cooling down, I called back and spoke to another guy pretending to be the manager. He basically apologized and offered a $25 discount and to reschedule. I declined.

Basically, they had another car that was deemed more important than mine and failed to give me any courtesy at all with a simple phone call. Ether that or Robert is a complete fuck up, but I'll give him the benefit of the doubt.

I'd really like to spout off about how much these guys pissed me off but hopefully I've given a fair assessment of my experience today without too much emotion.
Appreciate 1
      07-28-2014, 11:41 AM   #2
josh135
Second Lieutenant
josh135's Avatar
Germany
19
Rep
210
Posts

Drives: 2010 135i
Join Date: Jun 2012
Location: Stuttgart. DE

iTrader: (1)

I won't do business with them or allow them to touch anything after the crap I went through with my rims. It took them 4 weeks to tell me that the tires that I wanted are out of stock after waiting for 6 weeks for the powder coating to finish. On top of that I order VMR 710's with PSS, TMPS.. I install them on my car to find out that they sent the wrong TMPS sensor with the setup. SO, they sent rims to GERMANY! They wanted me to get the tires taken off to send the sensors back to them and send new ones to me. Next thing that really bugs me is wheel balance was total crap. So I have the autobahn and I can drive faster then 140mph if i wanted to. So when I hit 140mph the wheel feels like its shaking... Sure enough, get the wheels balanced and they were WAY OFF. Sorry man, had to sure that because I really hate bad customer service.

sorry for the bad grammer on the phone right now.
__________________
Ohlins R&T 1m setup, m3 rear links, M3 arms, bushings, AR Downpipes, ARK DTS exhaust, SPEC S3+/Mfactory, Stett CP, Stett CAI, ETS FMIC, RB EVO Stealths, Motiv PI, VTT Inlets.
Appreciate 0
      09-11-2015, 08:38 PM   #3
GR1P
Private First Class
GR1P's Avatar
32
Rep
161
Posts

Drives: 135is
Join Date: Aug 2013
Location: Corona, CA

iTrader: (0)

bump
Appreciate 0
      09-11-2015, 08:56 PM   #4
YangEnterprise
Captain
YangEnterprise's Avatar
United_States
191
Rep
665
Posts

Drives: 16 BMW M4 - JAVA GREEN
Join Date: Jun 2010
Location: Orange County, CA

iTrader: (4)

I am sorry to hear about you're experience GR1P. That would upset me as well.

I've experienced a few bad experiences myself at EAS which is why i take my vehicle to COBB Tuning. Extremely professional, clean facility and honest employee's.
Appreciate 0
      12-14-2015, 08:21 PM   #5
GR1P
Private First Class
GR1P's Avatar
32
Rep
161
Posts

Drives: 135is
Join Date: Aug 2013
Location: Corona, CA

iTrader: (0)

up
Appreciate 0
      12-15-2015, 05:29 AM   #6
Esteban
Major General
United_States
4115
Rep
6,383
Posts

Drives: 2016 VW GLI SEL
Join Date: Jun 2014
Location: The Golden State

iTrader: (0)

I went there once. Without going into detail, thought they did a good job but I was wrong. Won't go there again.
Appreciate 0
      12-15-2015, 04:23 PM   #7
chris82
Brigadier General
chris82's Avatar
United_States
515
Rep
3,424
Posts

Drives: 128i
Join Date: Aug 2012
Location: NY NY

iTrader: (6)

Garage List
2008 BMW 128i  [5.00]
Honestly, why don't you guys put your reviews up on Yelp or Google or something? I know I wouldn't want to go to them with what you all are saying, might as well let others know too.
Appreciate 0
      12-15-2015, 07:37 PM   #8
Esteban
Major General
United_States
4115
Rep
6,383
Posts

Drives: 2016 VW GLI SEL
Join Date: Jun 2014
Location: The Golden State

iTrader: (0)

Quote:
Originally Posted by chris82 View Post
Honestly, why don't you guys put your reviews up on Yelp or Google or something? I know I wouldn't want to go to them with what you all are saying, might as well let others know too.
Everybody's welcome to read this thread. Personally, I don't trust Yelp or Google.
Appreciate 0
      02-12-2016, 09:16 AM   #9
Mega Man
エアーマンが倒せない
Mega Man's Avatar
United_States
167
Rep
2,045
Posts

Drives: 2009 135i
Join Date: Oct 2008
Location: SoCal

iTrader: (7)

Garage List
2009 135i  [0.00]
Sounds like GR1P had a terrible experience, absolutely inexcusable, as you said, "a total blow off."

On the other hand, I've gone to EAS twice, and had a great experience both times. They shipped my steel braided brake lines, brake fluid, and sports brake pads quickly. They sold and installed my Burger Motorsports Oil Catch Can per an appointment on time without incident. The catch can is working properly - not a whole lot of oil when I empty it, but better there than in my intake!
Appreciate 0
      02-12-2016, 12:23 PM   #10
GR1P
Private First Class
GR1P's Avatar
32
Rep
161
Posts

Drives: 135is
Join Date: Aug 2013
Location: Corona, CA

iTrader: (0)

Quote:
Originally Posted by Mega Man View Post
Sounds like GR1P had a terrible experience, absolutely inexcusable, as you said, "a total blow off."

On the other hand, I've gone to EAS twice, and had a great experience both times. They shipped my steel braided brake lines, brake fluid, and sports brake pads quickly. They sold and installed my Burger Motorsports Oil Catch Can per an appointment on time without incident. The catch can is working properly - not a whole lot of oil when I empty it, but better there than in my intake!

I'm calling bullshit.

BMS doesn't allow their California vendors to sell certain items to California residents due to CARB restrictions. The oil catch can is included in that list because it compromises the emission system on our cars.
Appreciate 0
      02-12-2016, 01:10 PM   #11
MT135
First Lieutenant
39
Rep
357
Posts

Drives: E46 M3
Join Date: Nov 2015
Location: Bozeman/Orange County

iTrader: (2)

Also had a bad experience there. Will post that up too.
__________________
Blue BMW
Appreciate 0
      02-13-2016, 09:17 AM   #12
Suprgnat
German cars and French tires.
Suprgnat's Avatar
United_States
865
Rep
1,719
Posts

Drives: 2013 128i LMB 6MT ZMP Slicktop
Join Date: Jan 2013
Location: California

iTrader: (7)

Garage List
Quote:
Originally Posted by GR1P View Post
I'm calling bullshit.

BMS doesn't allow their California vendors to sell certain items to California residents due to CARB restrictions. The oil catch can is included in that list because it compromises the emission system on our cars.
Um, maybe he had it done before CARB got Burger to stop selling those certain items?
__________________
Inertia is the enemy.

Appreciate 0
      02-13-2016, 01:10 PM   #13
GR1P
Private First Class
GR1P's Avatar
32
Rep
161
Posts

Drives: 135is
Join Date: Aug 2013
Location: Corona, CA

iTrader: (0)

Quote:
Originally Posted by Suprgnat View Post
Um, maybe he had it done before CARB got Burger to stop selling those certain items?
prove it
Appreciate 0
      02-13-2016, 03:05 PM   #14
Suprgnat
German cars and French tires.
Suprgnat's Avatar
United_States
865
Rep
1,719
Posts

Drives: 2013 128i LMB 6MT ZMP Slicktop
Join Date: Jan 2013
Location: California

iTrader: (7)

Garage List
Quote:
Originally Posted by GR1P View Post
prove it
Dur, prove he didn't.
__________________
Inertia is the enemy.

Appreciate 0
      02-13-2016, 05:46 PM   #15
GR1P
Private First Class
GR1P's Avatar
32
Rep
161
Posts

Drives: 135is
Join Date: Aug 2013
Location: Corona, CA

iTrader: (0)

Quote:
Originally Posted by Suprgnat View Post
Dur, prove he didn't.
what?
Appreciate 0
      02-13-2016, 07:25 PM   #16
Mega Man
エアーマンが倒せない
Mega Man's Avatar
United_States
167
Rep
2,045
Posts

Drives: 2009 135i
Join Date: Oct 2008
Location: SoCal

iTrader: (7)

Garage List
2009 135i  [0.00]
Appreciate 0
      02-13-2016, 08:42 PM   #17
GR1P
Private First Class
GR1P's Avatar
32
Rep
161
Posts

Drives: 135is
Join Date: Aug 2013
Location: Corona, CA

iTrader: (0)

Quote:
Originally Posted by Mega Man View Post
Appreciate 0
      02-15-2016, 07:58 AM   #18
Bimmer-Bob
!
Bimmer-Bob's Avatar
United_States
502
Rep
3,201
Posts

Drives: 2010 128i
Join Date: Feb 2010
Location: Anacortes, WA

iTrader: (4)

Garage List
Wow. You seriously bump a bad review thread from almost 2 years ago? So they double-booked an appointment. Let it go already. Your plan to not show "too much emotion" backfired horribly, lol.
__________________
____________________________
Appreciate 1
      02-15-2016, 01:02 PM   #19
GR1P
Private First Class
GR1P's Avatar
32
Rep
161
Posts

Drives: 135is
Join Date: Aug 2013
Location: Corona, CA

iTrader: (0)

Quote:
Originally Posted by Bimmer-Bob View Post
Wow. You seriously bump a bad review thread from almost 2 years ago? So they double-booked an appointment. Let it go already. Your plan to not show "too much emotion" backfired horribly, lol.
Yeah These guys pissed me off. Takes 2 seconds of my time to bump it.

Didnt mean to make you mad as well lol.
Appreciate 0
      02-15-2016, 07:52 PM   #20
iminhell1
C2H5OH
iminhell1's Avatar
United_States
1130
Rep
1,494
Posts

Drives: 2010 SG 135i auto
Join Date: May 2015
Location: Darwin, MN

iTrader: (1)

And apparently years to get over it.

grudge much.
Appreciate 0
      02-15-2016, 09:19 PM   #21
GR1P
Private First Class
GR1P's Avatar
32
Rep
161
Posts

Drives: 135is
Join Date: Aug 2013
Location: Corona, CA

iTrader: (0)

The children smell drama and come out of the woodwork to post.
Appreciate 0
      02-15-2016, 09:29 PM   #22
Lci1er
New Member
0
Rep
10
Posts

Drives: e92 335I
Join Date: Jul 2009
Location: idaho

iTrader: (0)

damn never heard of issues with eas this is concerning to hear
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 04:35 PM.




1addicts
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2019, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST