Alpine HID Stopped working

ad78 · 07-09-2010, 11:24 PM

It is very disappointing... He might send me the replacement on Tuesday!
This is not what I'm expecting...

Mega Man · 07-12-2010, 12:40 AM

ad78, don't worry! Alex will come through for you.

Dmacc · 07-13-2010, 03:25 AM

Quote:

Originally Posted by Mega Man

ad78, don't worry! Alex will come through for you.

Yeah Alex is a good guy, he's helped me with all of my issues, and each issue has been solved without a sweat.

MadMan77 · 07-13-2010, 09:38 PM

The only thing that erks me a bit is that when people do have a problem with the kit Alex says to PM him with the fix. I am not trying to call anyone out here but why can't this be public knowledge so if the same thing happens to someone else we don't have to go through the same contact process?

ad78 · 07-13-2010, 09:44 PM

I send another pm today asking if he shipped the replacement since he promised Tuesday. Today is Tuesday but I haven't heard from him today..

TPLSM3 · 07-13-2010, 09:53 PM

I've never ran into any problems with the Alpine kit. I have it along with another local guy that I did the install on as well. I would recommend this kit for sure!

Dmacc · 07-14-2010, 12:01 AM

There's no reason that alex is keeping this a secret, the low beams, high beams, and adaptive headlights have nothing to do with the kit, they are completely different bulbs.

MadMan77 · 07-14-2010, 12:46 AM

Quote:

Originally Posted by Dmacc

There's no reason that alex is keeping this a secret, the low beams, high beams, and adaptive headlights have nothing to do with the kit, they are completely different bulbs.

Not sure where this came from or if it is directed at me but I will comment. I am not saying this will affect any other component of the headlight assembly.

I only ask that information be shared about those that had problems and what their solutions were. That way if it happens again, we know what the issue is. This is strictly all about trouble-shooting abilities and sharing information on the forum. I am definitely not bashing Alex as he seems like a really stand-up guy that takes care of his customers.

ad78 · 07-14-2010, 11:05 AM

i'd like alex to respond directly here... not just PM. i dont know, still no response..

im sure he know's this thread

bummer.. there's no way to refund. its only 14days of purchasing the kit..

MadMan77 · 07-14-2010, 11:37 PM

I am guessing he will not since he seems to only communicate the information via PM.

Mega Man · 07-15-2010, 10:34 PM

Hey, ad78. Is your adaptive working, or is the warning just coming on?

ad78 · 07-15-2010, 10:49 PM

Quote:

Originally Posted by Mega Man

Hey, ad78. Is your adaptive working, or is the warning just coming on?

They replaced the whole headlight system..
The adaptive stopped working.

ad78 · 07-16-2010, 12:22 PM

he said it was shipped on tuesday. friday, and mailman stop by and no freaking kit..
no tracking number provided..

do not lie, if you did not sent the kit!

Mega Man · 07-16-2010, 01:54 PM

ad78, you were a huge supporter of Alex not too long ago. You even started this thread in which others have spoken of his ability to come through.

I know it can be frustrating when something doesn't go quite right. I even spoke of my own situation in that same thread.

I know hearing it from me isn't the same as hearing it from Alex himself, but I believe, through my past experience, Alex will not just leave you out. Truly, it did take some time to get my problem fixed (yours may even take longer given the long distance), but it will get fixed; even at great cost to Alex.

You got your adaptive fixed, right? Are you just waiting on another HID Halo kit?

ad78 · 07-17-2010, 03:57 PM

i am still waiting here.. saturday and still no kit. no response too on alex about my last inquiry if possible to provide the tracking number since he told me that he already shipped them last tuesday. this is not fun alex..

i am checking his SALES section for the GB and it seems he is replying on pm's but not on me..

acivick · 07-18-2010, 09:06 PM

Mine were intermittently going out over bumps and then just went out totally tonight. Was trying to get to the fuse box tonight to check them but it was too dark and I couldn't find the spare fuses/plastic forceps. Gotta try tomorrow with a flashligh

wbg tom · 07-18-2010, 09:21 PM

nice....

MadMan77 · 07-18-2010, 09:48 PM

See, this is what I am talking about. How are we supposed to know if something is wrong if there is not communication?

This is the reason I did not jump on the GB.

ad78 · 07-18-2010, 10:17 PM

Quote:

Originally Posted by acivick

Mine were intermittently going out over bumps and then just went out totally tonight. Was trying to get to the fuse box tonight to check them but it was too dark and I couldn't find the spare fuses/plastic forceps. Gotta try tomorrow with a flashligh

I hope it's the fuse bro... But mine isn't.. I got the burn fuse replaced it still nothing.. Ended up returning the kit. But Alex didn't tell me the problem why they are not functioning..

Mega Man · 07-19-2010, 02:20 AM

Quote:

Originally Posted by acivick

Mine were intermittently going out over bumps and then just went out totally tonight. Was trying to get to the fuse box tonight to check them but it was too dark and I couldn't find the spare fuses/plastic forceps. Gotta try tomorrow with a flashligh

Please update us when you know what's wrong.

Quote:

Originally Posted by maxnix

Some might want to review the information contained in this thread. Especially the first and last posts.

http://www.1addicts.com/forums/showthread.php?t=292075

For me, I passed on the GB as there is just too much unresolved. I sincerely thank fellow board members for posting and bringing these problems to my attention.

Not sure what that thread had to do with Alex's kit; but it was an interesting read. This board is pretty good for finding information. I also thank fellow board members for anything they find and post (even OT!), as well as the vendors on here who are giving us good prices and products/services.

acivick · 07-19-2010, 10:21 AM

Sorry if a bit off topic, but does anyone know where the spare fuses and forceps are that are referred to in the manual? Couldn't find that info anywhere and I want to take a look during lunch.

ad78 · 07-19-2010, 10:31 AM

Quote:

Originally Posted by acivick

Sorry if a bit off topic, but does anyone know where the spare fuses and forceps are that are referred to in the manual? Couldn't find that info anywhere and I want to take a look during lunch.

they are right under the glove compartment box. are you trying to get spare 20amp fuse to replace the hid kit from alex?

07-09-2010, 11:24 PM	#23
ad78 Yr1OfD1 107 Rep 900 Posts Drives: 2015 F34 M Sport Join Date: Nov 2008 Location: CT iTrader: (1)	It is very disappointing... He might send me the replacement on Tuesday! This is not what I'm expecting...
	Appreciate 0 Quote

07-12-2010, 12:40 AM	#24
Mega Man エアーマンが倒せない 271 Rep 2,041 Posts Drives: 2009 135i Join Date: Oct 2008 Location: SoCal iTrader: (7) Garage List 2009 135i [0.00]	ad78, don't worry! Alex will come through for you. __________________ 1ADDICT \| Black Shadowline Grills \| KW V2 \| CP-E Tow-Hook Plate \| CP-E Catback Exhaust \| Tow-Hook \| Evolution Racewerks Intercooler \| ER Charge Pipe \| HKS SQV IV \| ER Intercooler Shroud \| BMS Oil Catch Can \| COBB Access Port \| APEX ARC-8 \| EAS OE Performance Brake Upgrade \| SLeK Carbon Fiber Hood \|
	Appreciate 0 Quote

07-13-2010, 09:38 PM	#26
MadMan77 ↓↓↓ Ex-Con ↓↓↓ 34 Rep 1,874 Posts Drives: Jet Black '08 135i Join Date: Apr 2008 Location: Yigo iTrader: (1)	The only thing that erks me a bit is that when people do have a problem with the kit Alex says to PM him with the fix. I am not trying to call anyone out here but why can't this be public knowledge so if the same thing happens to someone else we don't have to go through the same contact process? __________________
	Appreciate 0 Quote

07-13-2010, 09:44 PM	#27
ad78 Yr1OfD1 107 Rep 900 Posts Drives: 2015 F34 M Sport Join Date: Nov 2008 Location: CT iTrader: (1)	I send another pm today asking if he shipped the replacement since he promised Tuesday. Today is Tuesday but I haven't heard from him today..
	Appreciate 0 Quote

07-13-2010, 09:53 PM	#28
TPLSM3 Captain 71 Rep 652 Posts Drives: '16 Porsche GT4 Join Date: Dec 2007 Location: Tampa, FL iTrader: (12)	I've never ran into any problems with the Alpine kit. I have it along with another local guy that I did the install on as well. I would recommend this kit for sure!
	Appreciate 0 Quote

07-14-2010, 12:01 AM	#29
Dmacc Colonel 200 Rep 2,799 Posts Drives: 2011 BMW 1M Join Date: Mar 2010 Location: So Cal iTrader: (1)	There's no reason that alex is keeping this a secret, the low beams, high beams, and adaptive headlights have nothing to do with the kit, they are completely different bulbs.
	Appreciate 0 Quote

07-14-2010, 11:05 AM	#31
ad78 Yr1OfD1 107 Rep 900 Posts Drives: 2015 F34 M Sport Join Date: Nov 2008 Location: CT iTrader: (1)	i'd like alex to respond directly here... not just PM. i dont know, still no response.. im sure he know's this thread bummer.. there's no way to refund. its only 14days of purchasing the kit..
	Appreciate 0 Quote

07-14-2010, 11:37 PM	#32
MadMan77 ↓↓↓ Ex-Con ↓↓↓ 34 Rep 1,874 Posts Drives: Jet Black '08 135i Join Date: Apr 2008 Location: Yigo iTrader: (1)	I am guessing he will not since he seems to only communicate the information via PM. __________________
	Appreciate 0 Quote

07-15-2010, 10:34 PM	#33
Mega Man エアーマンが倒せない 271 Rep 2,041 Posts Drives: 2009 135i Join Date: Oct 2008 Location: SoCal iTrader: (7) Garage List 2009 135i [0.00]	Hey, ad78. Is your adaptive working, or is the warning just coming on? __________________ 1ADDICT \| Black Shadowline Grills \| KW V2 \| CP-E Tow-Hook Plate \| CP-E Catback Exhaust \| Tow-Hook \| Evolution Racewerks Intercooler \| ER Charge Pipe \| HKS SQV IV \| ER Intercooler Shroud \| BMS Oil Catch Can \| COBB Access Port \| APEX ARC-8 \| EAS OE Performance Brake Upgrade \| SLeK Carbon Fiber Hood \|
	Appreciate 0 Quote

07-16-2010, 12:22 PM	#35
ad78 Yr1OfD1 107 Rep 900 Posts Drives: 2015 F34 M Sport Join Date: Nov 2008 Location: CT iTrader: (1)	he said it was shipped on tuesday. friday, and mailman stop by and no freaking kit.. no tracking number provided.. do not lie, if you did not sent the kit!
	Appreciate 0 Quote

07-16-2010, 01:54 PM	#36
Mega Man エアーマンが倒せない 271 Rep 2,041 Posts Drives: 2009 135i Join Date: Oct 2008 Location: SoCal iTrader: (7) Garage List 2009 135i [0.00]	ad78, you were a huge supporter of Alex not too long ago. You even started this thread in which others have spoken of his ability to come through. I know it can be frustrating when something doesn't go quite right. I even spoke of my own situation in that same thread. I know hearing it from me isn't the same as hearing it from Alex himself, but I believe, through my past experience, Alex will not just leave you out. Truly, it did take some time to get my problem fixed (yours may even take longer given the long distance), but it will get fixed; even at great cost to Alex. You got your adaptive fixed, right? Are you just waiting on another HID Halo kit? __________________ 1ADDICT \| Black Shadowline Grills \| KW V2 \| CP-E Tow-Hook Plate \| CP-E Catback Exhaust \| Tow-Hook \| Evolution Racewerks Intercooler \| ER Charge Pipe \| HKS SQV IV \| ER Intercooler Shroud \| BMS Oil Catch Can \| COBB Access Port \| APEX ARC-8 \| EAS OE Performance Brake Upgrade \| SLeK Carbon Fiber Hood \|
	Appreciate 0 Quote

07-17-2010, 03:57 PM	#37
ad78 Yr1OfD1 107 Rep 900 Posts Drives: 2015 F34 M Sport Join Date: Nov 2008 Location: CT iTrader: (1)	i am still waiting here.. saturday and still no kit. no response too on alex about my last inquiry if possible to provide the tracking number since he told me that he already shipped them last tuesday. this is not fun alex.. i am checking his SALES section for the GB and it seems he is replying on pm's but not on me..
	Appreciate 0 Quote

07-18-2010, 09:06 PM	#38
acivick Lieutenant 10 Rep 446 Posts Drives: Dinan Sedona 135i Join Date: Jun 2008 Location: Sunnyvale, CA iTrader: (1) Garage List 2008 135i [0.00]	Mine were intermittently going out over bumps and then just went out totally tonight. Was trying to get to the fuse box tonight to check them but it was too dark and I couldn't find the spare fuses/plastic forceps. Gotta try tomorrow with a flashligh
	Appreciate 0 Quote

07-18-2010, 09:21 PM	#39
wbg tom Private 0 Rep 60 Posts Drives: 2008 White 135i Join Date: Jul 2009 Location: Garland, TX iTrader: (0)	nice....
	Appreciate 0 Quote

07-18-2010, 09:48 PM	#40
MadMan77 ↓↓↓ Ex-Con ↓↓↓ 34 Rep 1,874 Posts Drives: Jet Black '08 135i Join Date: Apr 2008 Location: Yigo iTrader: (1)	See, this is what I am talking about. How are we supposed to know if something is wrong if there is not communication? This is the reason I did not jump on the GB. __________________
	Appreciate 0 Quote

07-19-2010, 10:21 AM	#43
acivick Lieutenant 10 Rep 446 Posts Drives: Dinan Sedona 135i Join Date: Jun 2008 Location: Sunnyvale, CA iTrader: (1) Garage List 2008 135i [0.00]	Sorry if a bit off topic, but does anyone know where the spare fuses and forceps are that are referred to in the manual? Couldn't find that info anywhere and I want to take a look during lunch.
	Appreciate 0 Quote