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      08-20-2018, 06:22 PM   #1
motopsycha
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Ordered a Bilstein strut from FCP Euro...

And they sent a used part!!

The passenger side struts are back ordered in a number of locations so I gave them a try. I got a bare part with no oem packaging, wrapped in some cardboard and tape.

Check the pictures attached. There is thick overspray and peeling/bubbling paint. The top threads and nut are completely rusty and dirty.


I left a message for the service department but am so frustrated I decided to post this here. I cannot imagine what the explanation for this would be!
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      08-20-2018, 07:12 PM   #2
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That's odd. Curious what they come back with on this.
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      08-20-2018, 10:06 PM   #3
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That is really odd. My guess is that it's not an FCP Euro issue, it's a Bilstein issue. I do know they will re-build/re-condition shocks and sell them "as new" for their B6 & B8 shocks. But in those cases they are re-painting and re-building the internals completely, so in effect it's a new shock.

Can't explain such a shitty job at doing that they way you described its condition....very strange.
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      08-21-2018, 08:00 AM   #4
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Quote:
Originally Posted by motopsycha View Post
And they sent a used part!!

The passenger side struts are back ordered in a number of locations so I gave them a try. I got a bare part with no oem packaging, wrapped in some cardboard and tape.

Check the pictures attached. There is thick overspray and peeling/bubbling paint. The top threads and nut are completely rusty and dirty.


I left a message for the service department but am so frustrated I decided to post this here. I cannot imagine what the explanation for this would be!
motopsycha That's awful, I'm incredibly sorry about that! I don't know what happened yet but I can certainly make this right. Could you email me at alex.frank@fcpeuro.com so I can look into exactly what went wrong and get you a replacement ASAP?
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      08-21-2018, 08:07 PM   #5
motopsycha
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Not sure what happened (Alex will have to cover that) but these guys are working to make it right by getting a new part out to me ASAP.
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      08-22-2018, 01:05 AM   #6
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Shit happens, I'm just wondering where that thing came from

It has a fresh Bilstein sticker on it
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      08-23-2018, 09:35 PM   #7
motopsycha
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All set with a new part. A big shout out to FCP Euro for getting this straightened out so quickly.
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      08-23-2018, 10:43 PM   #8
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Quote:
Originally Posted by motopsycha View Post
All set with a new part. A big shout out to FCP Euro for getting this straightened out so quickly.
Good to hear that they took care of you. I just ordered some parts from them myself. Just arrived today.
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