60kms added during servicing?

Convert · 12-15-2012, 05:46 AM

Picked up my car last night after it's 2000km service, and found that it had done an extra 60 kays since I dropped the car in. I know I told them to try and fix a rattle (which they failed to do), but 60 kms is a bit ridiculous dont you guys think? The service manager I dealt with had to leave early so I didn't get a chance to ask him about it.

lastMleft · 12-15-2012, 05:50 AM

Quote:

Originally Posted by Convert

Picked up my car last night after it's 2000km service, and found that it had done an extra 60 kays since I dropped the car in. I know I told them to try and fix a rattle (which they failed to do), but 60 kms is a bit ridiculous dont you guys think? The service manager I dealt with had to leave early so I didn't get a chance to ask him about it.

Did they fill up your tank after joy riding????

sparoz · 12-15-2012, 05:58 AM

Quote:

Originally Posted by Convert

Picked up my car last night after it's 2000km service, and found that it had done an extra 60 kays since I dropped the car in. I know I told them to try and fix a rattle (which they failed to do), but 60 kms is a bit ridiculous dont you guys think? The service manager I dealt with had to leave early so I didn't get a chance to ask him about it.

I would take it up further - 60km is substantial for a 2000km service.

Convert · 12-15-2012, 06:54 AM

Nope, they didn't even fill it up. Who should I take it up with? And what should I expect as "compensation"? It's pretty disappointing, it's almost 5% of my total mileage!

pavo335 · 12-15-2012, 01:34 PM

Bueller, bueller, bueller (or however it spelt)

1911A145 · 12-15-2012, 01:40 PM

You know that little piece of paper you sign before turning your keys over? You agree to let the shop drive your car for however long they need to in order to diagnose something or fix your car. Unfortunately, many shops use that as an excuse to take your car home for the night and bring it back the next day or just go joy riding. talk to the manager...

Zuzu · 12-15-2012, 03:29 PM

Quote:

Originally Posted by 1911A145

You know that little piece of paper you sign before turning your keys over? You agree to let the shop drive your car for however long they need to in order to diagnose something or fix your car. Unfortunately, many shops use that as an excuse to take your car home for the night and bring it back the next day or just go joy riding. talk to the manager...

CRAP....

Last service I insisted NO TEST DRIVE, without me in the passenger seat..

When they questioned why, I told them it was my prerogative and that I don't trust their techs..

You can imagine how that went down.. But in the end its your car, your choice..

Zuzu · 12-15-2012, 03:31 PM

Quote:

Originally Posted by Convert

Picked up my car last night after it's 2000km service, and found that it had done an extra 60 kays since I dropped the car in. I know I told them to try and fix a rattle (which they failed to do), but 60 kms is a bit ridiculous dont you guys think? The service manager I dealt with had to leave early so I didn't get a chance to ask him about it.

Stick it up them Ian.. That's a fucken crap go..

yawn · 12-15-2012, 03:36 PM

I think this happens all the time doesn't it? Happened when I went for a tint too. I don't think you can do much. I didn't get anywhere

Zuzu · 12-15-2012, 03:38 PM

Quote:

Originally Posted by sharkatron

I think this happens all the time doesn't it? Happened when I went for a tint too. I don't think you can do much. I didn't get anywhere

Depends how long you intend to hold on to their jugular while complaining..

Convert · 12-15-2012, 04:07 PM

Yeah, I didn't have to pay for it (that would've made it worse!) because it was the 2000km service. I don't think they would've taken it home, basically they had to repaint my passenger door handle, which was removed and sent to another dealer for two nights. I guess I'll see how I go tomorrow

1911A145 · 12-15-2012, 05:48 PM

Quote:

Originally Posted by Zuzu

CRAP....

Last service I insisted NO TEST DRIVE, without me in the passenger seat..

When they questioned why, I told them it was my prerogative and that I don't trust their techs..

You can imagine how that went down.. But in the end its your car, your choice..

Sure. As do I. I have had it happen to a few that I know.

NPVPositive · 12-15-2012, 06:32 PM

60 kilometers is total bullshit. In Sydney that meets over an hour of driving . . . there is no way they can claim that was necessary to find a rattle.

oystero · 12-15-2012, 06:51 PM

which dealership?

robbieredknapped · 12-15-2012, 07:52 PM

Quote:

Originally Posted by oystero

which dealership?

Yep which dealership??

yawn · 12-15-2012, 09:33 PM

Not taking anything away from 60kms (that's just bs) but thought about how they drove those 60kms. When I picked my car up the chic I dealt with says "your car is incredible - it goes like a rocket..." How much I was wishing for valet mode.

dtwyim · 12-15-2012, 09:44 PM

Quote:

Originally Posted by Zuzu

CRAP....

Last service I insisted NO TEST DRIVE, without me in the passenger seat..

When they questioned why, I told them it was my prerogative and that I don't trust their techs..

You can imagine how that went down.. But in the end its your car, your choice..

This is what I would do next time. Or find a better dealer.

Convert · 12-16-2012, 12:11 AM

Quote:

Originally Posted by oystero

which dealership?

Doncaster BMW

I can safely say I won't be going back to that dealership, unless they give me some sort of reasonable explanation... which is HIGHLY unlikely

MrBlonde · 12-16-2012, 01:43 AM

It's just 60 Ks .. don't sweat it.

JHS130 · 12-16-2012, 01:51 AM

Wow didn't expect that from Doncaster of all places seeing as they've got plenty of M cars strewn about the place...

alik01 · 12-16-2012, 02:22 AM

Quote:

Originally Posted by MrBlonde

It's just 60 Ks .. don't sweat it.

+1

Convert · 12-16-2012, 03:19 AM

Quote:

Originally Posted by JHS130

Wow didn't expect that from Doncaster of all places seeing as they've got plenty of M cars strewn about the place...

Yeah exactly, and I've seen 1Ms in for services before too

12-15-2012, 05:46 AM	#1
Convert Private First Class 8 Rep 190 Posts Drives: MW F80 (6MT) Join Date: Sep 2011 Location: Melbourne iTrader: (0)	60kms added during servicing? Picked up my car last night after it's 2000km service, and found that it had done an extra 60 kays since I dropped the car in. I know I told them to try and fix a rattle (which they failed to do), but 60 kms is a bit ridiculous dont you guys think? The service manager I dealt with had to leave early so I didn't get a chance to ask him about it.
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12-15-2012, 06:54 AM	#4
Convert Private First Class 8 Rep 190 Posts Drives: MW F80 (6MT) Join Date: Sep 2011 Location: Melbourne iTrader: (0)	Nope, they didn't even fill it up. Who should I take it up with? And what should I expect as "compensation"? It's pretty disappointing, it's almost 5% of my total mileage!
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12-15-2012, 01:34 PM	#5
pavo335 Banned 69 Rep 2,934 Posts Drives: 3.5 wheeler Join Date: Feb 2012 Location: sydney iTrader: (0)	Bueller, bueller, bueller (or however it spelt)
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12-15-2012, 01:40 PM	#6
1911A145 Captain 34 Rep 770 Posts Drives: 135i Join Date: Mar 2012 Location: Port Saint Lucie, FL iTrader: (4)	You know that little piece of paper you sign before turning your keys over? You agree to let the shop drive your car for however long they need to in order to diagnose something or fix your car. Unfortunately, many shops use that as an excuse to take your car home for the night and bring it back the next day or just go joy riding. talk to the manager...
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12-15-2012, 03:36 PM	#9
yawn Lieutenant 56 Rep 552 Posts Drives: M2 Competition Join Date: Mar 2012 Location: Home iTrader: (0)	I think this happens all the time doesn't it? Happened when I went for a tint too. I don't think you can do much. I didn't get anywhere
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12-15-2012, 04:07 PM	#11
Convert Private First Class 8 Rep 190 Posts Drives: MW F80 (6MT) Join Date: Sep 2011 Location: Melbourne iTrader: (0)	Yeah, I didn't have to pay for it (that would've made it worse!) because it was the 2000km service. I don't think they would've taken it home, basically they had to repaint my passenger door handle, which was removed and sent to another dealer for two nights. I guess I'll see how I go tomorrow
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12-15-2012, 06:32 PM	#13
NPVPositive Lieutenant 52 Rep 443 Posts Drives: BMW 1M Join Date: Jan 2011 Location: Sydney iTrader: (0)	60 kilometers is total bullshit. In Sydney that meets over an hour of driving . . . there is no way they can claim that was necessary to find a rattle. __________________ "This is a brilliant, brilliant, brilliant car. And that's all really I've got to say. The end." Clarkson on the 1M
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12-15-2012, 06:51 PM	#14
oystero Lieutenant 17 Rep 444 Posts Drives: AW 1M, E90 320d Join Date: Jan 2012 Location: Melbourne iTrader: (0)	which dealership?
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12-15-2012, 09:33 PM	#16
yawn Lieutenant 56 Rep 552 Posts Drives: M2 Competition Join Date: Mar 2012 Location: Home iTrader: (0)	Not taking anything away from 60kms (that's just bs) but thought about how they drove those 60kms. When I picked my car up the chic I dealt with says "your car is incredible - it goes like a rocket..." How much I was wishing for valet mode.
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12-16-2012, 01:43 AM	#19
MrBlonde Colonel 122 Rep 2,695 Posts Drives: Audi TTRS, M Coupe, 1299 Join Date: Jan 2008 Location: Merewether iTrader: (0)	It's just 60 Ks .. don't sweat it. __________________ .-=[ Kenny ]=-. 1999 BMW M Coupe 10.775 @ 134.35 mph w/1.600 60' (Best 136.07 mph) 25th August 2004. +2010 X5 35D+ Check out the 1Addicts Drag Racing Standings and Drag Racing 101.
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12-16-2012, 01:51 AM	#20
JHS130 Private First Class 14 Rep 134 Posts Drives: BSM 130i 6MT Join Date: Apr 2011 Location: Melbourne iTrader: (0) Garage List 2006 BMW 130i [0.00]	Wow didn't expect that from Doncaster of all places seeing as they've got plenty of M cars strewn about the place... __________________ 18" 193M \| Michelin PS RFT (225/40 F, 255/35 R)\| BMWP Intake \| BMWP Gloss Black Grille \| LCI Blackline LED Tail Lights \| LED Licence Plate Lights \| CF Wrapped Trim \| BMS Clutch Stop \| Resonator Delete + Flapper Mod
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