"Check Engine" to "Turbos are Gone"

[nachob]

Originally Posted by DSCPLN

Just got the car back.

Total cost after tax was $6,923.68 USD

Tech comments were as follows:
"Faulty turbos. Interrogated fault memory found over and under boost faults. Inspected found turbo charger wastegate sticking. Removed and replaced both exhaust turbo chargers with wastegate. Normal operation found after."

I was contacted by a BMW NA rep via phone following my emails, and now I am waiting to hear back regarding my request for honoring an out-of-warranty service of the turbos.

"GULP!" That's a lot of dough!

Hope you get it back!

[CarJunkie]

Wow, at least it is fixed. Please keep us posted on the reimbursement question.

[heist_tub]

At those miles i don't see why they wouldn't reimburse you for the cost. Faulty turbos fall 100% on them. Hope BMWNA gets it sorted for you man

[blackmist222777]

wow... hope you get BMW NA support on this. please update us when you know.

[CP 1///M]

Would be interested in the development of this - I thought the turbo used on the N54T (335is / Z4 / 1M) is the same as the previous N54 but the extended warranty only covered the previous models? I wonder if was a genuine mistake or intentionally excluding the last models that have lower production count

[Willortiz]

Very sorry to hear this. But as others stated i would just get upgraded turbos since oem are done and the difference is just the dme tune. If you were down in miami i could gotten you the turbo swap (both) for less than 1k and stg 2 pure turbos a local guy selling bnib for 3,500 = 4,500. 2k less and lot more whp.

[DSCPLN]

Sad news. BMW NA did Not cover the repair....

Good Morning William,

I apologize for the delay in responding. I have just received an explanation from our technical engineer.

The part that you require for the current repair, is different and separate from what is included in the warranty extension that was provided by BMWNA. The bank 1 turbo on the N54T and N54 are the same, however on Bank 2, utilizes a different part number.

I have requested goodwill towards your repair, but, do not have any feedback yet. If you have additional questions related to what I provided above, your advisor may have some input or a more technical explanation if you require one.

I will notify you as soon as I hear back regarding the good will request.

Kind regards,

BMW of North America, LLC
(Name Hidden for Privacy)
Executive Customer Care
Customer Relations and Services

Following this email, I received a call saying they were unable to honor the 'Good Will Request.' (how ironic, as my name is Will)

[eeghie]

Originally Posted by DSCPLN

Sad news. BMW NA did Not cover the repair....

" ... however on Bank 2, utilizes a different part number. ..."


Following this email, I received a call saying they were unable to honor the 'Good Will Request.' (how ironic, as my name is Will)

As stated in my earlier post: I beg to differ on the N54 and N54T Bank 2 parts cross reference: N54 & N54T turbo Bank 2 part cross reference

[heist_tub]

Tell them to cover the one turbo then. Cut costs at least. Since they claim that only "one" turbo is the same. Still don't see how they are different

[Ender_]

Doesn't this have nothing to do with the turbo's and everything to do with the wastegate mechanism?

DSCPLN I'd be getting my lawyer to send them a nice letter.

[DSCPLN]

Originally Posted by eeghie

As stated in my earlier post: I beg to differ on the N54 and N54T Bank 2 parts cross reference: N54 & N54T turbo Bank 2 part cross reference

They're telling me the parts are not identical.

[CP 1///M]

I suppose they don't actually break down the turbo between Bank 1 and Bank 2, as in when they order the turbo replacement, both came on a single part number? Almost sounds like a technicality to me but I'm not the person fronting the lawyer fees, just a curious 3rd party on how I should plan on keeping my car - ie, save up for the turbo replacement or at least the labour to replace the waste gate because they will go at some point

[flzrider]

Originally Posted by DSCPLN

They're telling me the parts are not identical.

Originally Posted by eeghie

As stated in my earlier post: I beg to differ on the N54 and N54T Bank 2 parts cross reference: N54 & N54T turbo Bank 2 part cross reference

DSCPLN, like eeghie mentioned, the part numbers for bank 1 AND bank 2 turbos on the 1M are identical to that of the cars that benefit from the extended warranty. I would most definitely escalate this!

[eeghie]

Originally Posted by DSCPLN

They're telling me the parts are not identical.

Sorry to hear that.

Factually (see earlier reference) the parts on their respective banks are equal Only the algorithms to control boost and to open and close the waste-gates are different between N54 and N54T. If it were me I would try to escalate this.

[Dackelone]

Maybe this will help. I would try a different dealer.

[DSCPLN]

The issue has already been escalated to BMW N.A., and not at the dealership level.

[DSCPLN]

Still no progress

Hi there,

Good afternoon everyone this has taken some serious digging. Also the assistance of my Bmw field rep.

N54T Bank 2 Turbo part #11-65-7-64-9-291 N54 Bank 2 Turbo part #11-65-7-649-290

N54T bank 1 Turbo part #11-65-7-649-289 N54 Bank 1 Turbo part #11-65-7-649-290

The N54 Engine and the N54T are very similar engines. The N54T is a Higher output engine than the N54 is.
This is not a recall this is a class action lawsuit. Which only affected the N54. Bmw responded with warranty extension.
Which was set for 8 years or 82k outlined under SI bulletin B01 02 12.


-- My BMW Service Advisor

[ayao]

Originally Posted by DSCPLN

Still no progress

Empathizing with your pain on this end.

It seems like the part# Catch-22 is a semantics issue with so many revisions of turbo out there ... realoem.com doesn't really help clarify either.

[CP 1///M]

Sounds like BMW NA is only doing the minimum due to an existing lawsuit - it maybe the same part failing (wastegate) but because it does not have its own part number, they referenced the part that included the wastegate, search all the cars that used that part, and extended the warranty on that specific part number. This sucks but that's how I imagine corporate logic goes

[eeghie]

"Hi there,

Good afternoon everyone this has taken some serious digging. Also the assistance of my Bmw field rep.

N54T Bank 2 Turbo part #11-65-7-64-9-291 N54 Bank 2 Turbo part #11-65-7-649-290

N54T bank 1 Turbo part #11-65-7-649-289 N54 Bank 1 Turbo part #11-65-7-649-290

The N54 Engine and the N54T are very similar engines. The N54T is a Higher output engine than the N54 is.
This is not a recall this is a class action lawsuit. Which only affected the N54. Bmw responded with warranty extension.
Which was set for 8 years or 82k outlined under SI bulletin B01 02 12.

-- My BMW Service Advisor"

I get the picture on BMW NA successfully dogging N54T warranty claims through a mist of concurrent equivalent parts#, and also that your BMW service advisor has really looked into the issue. But both are exposed in their shortcomings by listing the N54 Bank1 turbo part# as equal to the N54 bank2 turbo part#. That cannot be correct.

[flzrider]

Originally Posted by DSCPLN

Still no progress

Originally Posted by eeghie

I get the picture on BMW NA successfully dogging N54T warranty claims through a mist of concurrent equivalent parts#, and also that your BMW service advisor has really looked into the issue. But both are exposed in their shortcomings by listing the N54 Bank1 turbo part# as equal to the N54 bank2 turbo part#. That cannot be correct.

What a load of crap.

Unfortunately for us N54T owners, our (relatively) limited numbers mean we will have to fight a bit harder in order to get the fair warrantee coverage the standard N54 owners are getting.

DSCPLN, it sounds like you have pretty much come to terms with the fact that BMW won't be covering this repair. Hopefully you're not giving up the fight, for our sake at least!

[ayao]

Seems like between us, the 335is, and Z4sDrive35is crowds we have enough numbers to have a noticeable voice. Organizing the grassroots effort, on the other hand ...