BMW VS LEXUS service department in Parra

BrokenVert · 01-17-2012, 04:38 AM

Quote:

Originally Posted by MrBlonde

Wrong country.

damn sorry!

MrBlonde · 01-17-2012, 04:40 AM

Quote:

Originally Posted by BrokenVert

damn sorry!

Would be interesting to compare service USA - Australia. I guess you'd have to experience both to be able to comment.

Zuzu · 01-17-2012, 04:47 AM

Never ever had to pay for a loaner, regardless..

But then, I have always supported one dealer only... has its good and bad points..

CJM · 01-17-2012, 05:25 AM

If you want, the mechanic who actually works on your car comes to your home, leaves a loan car for the day, drives your car to the service dept and returns when finished. Your car is washed and the first service (15000km) is free. Imagine if we could get the same from BMW! Then again, I don't mind my dd Lexus being driven by someone else but as for the 135i, nope, can't stomach the thought!

Stuart@BMRAutowerkes · 01-17-2012, 06:13 AM

I wouldn't want an apprentice service guy driving my car.

UR25IO · 01-17-2012, 06:50 AM

Quote:

Originally Posted by Zuzu

Never ever had to pay for a loaner, regardless..

But then, I have always supported one dealer only... has its good and bad points..

same here when i was with LEXUS Parramatta, always been loyal with them as they have taken care with me and my car.
I kinda expected more from BMW especially when i bought the car from them and bought the Performance Power kit STAGE 1.
AT lease have a full tank of fuel and not 73km worth or fuel in the tank and the having to pay an extra $28

Taymaishu · 01-17-2012, 07:16 AM

Never paid for a loan car with Trivett, including a couple of days with some lovely E92's and one unnamed E90

Never put fuel in them, always handed back with nearly nothing left. I also give my car to them with about 40k's till empty so they often give me my car with 1/4 of a tank

UR25IO · 01-17-2012, 01:32 PM

Quote:

Originally Posted by Taymaishu

Never paid for a loan car with Trivett, including a couple of days with some lovely E92's and one unnamed E90

Never put fuel in them, always handed back with nearly nothing left. I also give my car to them with about 40k's till empty so they often give me my car with 1/4 of a tank

hummmmm! TRIVETT is starting to put a sour taste in my mouth now..

Taymaishu · 01-17-2012, 01:37 PM

Quote:

Originally Posted by UR25IO

hummmmm! TRIVETT is starting to put a sour taste in my mouth now..

Don't let my case get to you. I brought them a lot of business in 2010. We're talking a fair amount for their parts department.. Upwards of, well, tens of thousands.

So I have my SA and he looks after me.

web555 · 01-17-2012, 02:32 PM

Quote:

Originally Posted by Zuzu

But then, I have always supported one dealer only... has its good and bad points..

Trouble with that is that they become too comfortable in the knowledge they'll win your repeat business.

Altho' I've bought my last 3 porsches from the same salesman, at the same dealership, I make him work hard for the business. At the end of the day he is not my mate.

As for Trivett? Suck dogs balls, hard.

UR25IO · 01-18-2012, 02:21 AM

Quote:

Originally Posted by Taymaishu

Don't let my case get to you. I brought them a lot of business in 2010. We're talking a fair amount for their parts department.. Upwards of, well, tens of thousands.

So I have my SA and he looks after me.

yeah im over it now aye, i loving the new rumble noise my car makes after the stage 1 kit installed.. i guess everyone operates differently.
i was just pissed off at the about the amount of fuel they gave me in the loan car pretty much stayed home all day because and didnt want to fill up for them if they are charging me a fuel levy.

Hey Alex what are you doing on Wed the 25th.. im thinking of getting my car cleaned up

Stuart@BMRAutowerkes · 01-18-2012, 02:53 AM

Alex is dropping my car off to get serviced for me lol but i'm sure after he does that he'll be free

UR25IO · 01-18-2012, 03:08 AM

Quote:

Originally Posted by bmroxm5

Alex is dropping my car off to get serviced for me lol but i'm sure after he does that he'll be free

hahaha Stu does he do pick up and delivery service?? lol im actually for real lol ill pay him extra LOL

ALEX WHERE ARE YOU JUMP ONLINE MATE!!!

Sherweeeny · 01-18-2012, 06:35 AM

BMW parramatta failed to put in their diary of the service I had booked.

luster · 01-18-2012, 08:55 AM

Quote:

Originally Posted by Sherweeeny

BMW parramatta failed to put in their diary of the service I had booked.

did they turn you away or 'squeeze' you in?

Sherweeeny · 01-18-2012, 02:59 PM

Squeezed in. Wish they had turned me away though

UR25IO · 01-19-2012, 04:48 AM

Quote:

Originally Posted by Sherweeeny

Squeezed in. Wish they had turned me away though

hey Sherweeny, why did you wished they turned you away??

Sherweeeny · 01-19-2012, 05:15 AM

Quote:

Originally Posted by UR25IO

hey Sherweeny, why did you wished they turned you away??

Was a while ago (just after their renovation) but it was nothing too bad, just hadn't checked any of the things I had asked them to.
Would've preferred taking it elsewhere and not having to wait till next time to get those bits and pieces sorted

01-17-2012, 04:47 AM	#25
Zuzu Major General 2816 Rep 7,637 Posts Drives: M2C HS 6MT Join Date: Mar 2008 Location: Sydney Australia iTrader: (0)	Never ever had to pay for a loaner, regardless.. But then, I have always supported one dealer only... has its good and bad points..
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01-17-2012, 05:25 AM	#26
CJM New Member 3 Rep 20 Posts Drives: BMW 135i Join Date: Feb 2008 Location: Australia iTrader: (0)	If you want, the mechanic who actually works on your car comes to your home, leaves a loan car for the day, drives your car to the service dept and returns when finished. Your car is washed and the first service (15000km) is free. Imagine if we could get the same from BMW! Then again, I don't mind my dd Lexus being driven by someone else but as for the 135i, nope, can't stomach the thought!
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01-17-2012, 06:13 AM	#27
Stuart@BMRAutowerkes Major General 808 Rep 5,530 Posts Drives: a black car Join Date: Sep 2010 Location: Sydney iTrader: (3)	I wouldn't want an apprentice service guy driving my car.
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01-17-2012, 07:16 AM	#29
Taymaishu Banned 145 Rep 3,016 Posts Drives: I love massive black cocks Join Date: Jul 2009 Location: in my ass and around my mouth iTrader: (0) Garage List 2009 125i [5.50]	Never paid for a loan car with Trivett, including a couple of days with some lovely E92's and one unnamed E90 Never put fuel in them, always handed back with nearly nothing left. I also give my car to them with about 40k's till empty so they often give me my car with 1/4 of a tank
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01-18-2012, 02:53 AM	#34
Stuart@BMRAutowerkes Major General 808 Rep 5,530 Posts Drives: a black car Join Date: Sep 2010 Location: Sydney iTrader: (3)	Alex is dropping my car off to get serviced for me lol but i'm sure after he does that he'll be free
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01-18-2012, 06:35 AM	#36
Sherweeeny yep 111 Rep 604 Posts Drives: 340i Join Date: Mar 2008 Location: Sydney iTrader: (0)	BMW parramatta failed to put in their diary of the service I had booked.
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01-18-2012, 02:59 PM	#38
Sherweeeny yep 111 Rep 604 Posts Drives: 340i Join Date: Mar 2008 Location: Sydney iTrader: (0)	Squeezed in. Wish they had turned me away though
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