Quote:
Originally Posted by dj.tonto
if its service oriented it should be set up in such a way that enables the customer to self service, ie. prices. thats the point in technology... its about enabling human potential. like i fancy the oil cooler, but can i be arsed to pick up the phone to find out? nope.
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That's a product based marketing approach. And a commoditised one at that. Not the model in play.