04-20-2012, 10:29 AM | #1 |
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Contact in the M-division?
Anyone have an email to the BMW M-division and the BMW connected drive people? Im really upset regarding the media adapter and functionality in my 1M. After 4 months BMW has still not resolved the issue and I want to contact some people regarding this.
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04-20-2012, 10:59 AM | #2 |
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Why an M-division contact? What works differently about it in a 1M than any other 1 series?
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04-20-2012, 11:08 AM | #3 |
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04-20-2012, 12:39 PM | #5 |
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Could you give more details about the problems your experiencing? My media functionality is not up to my standards either, although I'm curious as to whether or not that's the fault of my phone or the fault of BMW.
Either way though, contacting M Division would probably be a waste of time as they would just redirect you. As far as I'm aware M has everything to do with the way the car drives not with any infotainment device that is shared across the platform. You would probably have better luck contacting a division within the general directory. |
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04-20-2012, 12:45 PM | #6 |
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Have apps and all the stuff for iPhone connectivity. Media adapter etc. Its works very very very intermittently. They have changed the media control unit in the back and result=even worse, they changed the connectivity in the armrest and result=no improvement. Connected to BMW engineers but no codes or errors. Then the latest check they found that a cable seems to be badly connected. It actually seems that it has the wrong connection in the ends of the cable. So they think its the wrong cable for connecting the armrest to the media unit in the back. My errors are intermittent loading of the phone and connectivity when using the media adapter. Did try 3 different media adapters but no improvements. My current media adapter and phone was tested in a new X3 and there it worked without any issues... Really tired of spending this amount of time to get this to work in a brand new M-car. Not a "M-experience". The car is wonderful in every other way but this is not ok!
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04-20-2012, 12:48 PM | #7 | |
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The real people I would like to connect with is the "BMW connected drive people". I think they are lousy to release this kind of issues! And the fact that you need to start the BMW Apps and it don't work in the background is another lousy detail in their software design. And why not let all this work over BT!!! Come on! |
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04-20-2012, 07:54 PM | #8 | |
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Like guys said above , this has nothing to do with the M-division. |
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04-21-2012, 02:08 AM | #9 | |
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IMO don't even bother contacting M on this. M considers themselves premium in driving experience and therefor BMW AG's multimedia features are mostly left untouched by them. At best they'd share your frustration, but i doubt it will help you get resolution. |
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04-21-2012, 02:29 AM | #10 | |
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I am in the same boat as Hybris4u, but haven't had the opportunity to let my dealer try to fix the problem. It is pretty annoying to spend so much money on items which don't work on a brand new car. They do a lot of testing on these cars - couldn't they hook an iPhone up to the adapter before the car leaves the factory just to make sure everything works okay? It is reassuring to hear about the updated adaptor. But it would be even better if BMW sent me an email saying "sorry your $55,000 new car doesn't work properly, but we're working hard to make it right. We anticipate the updated adaptors will be available within x weeks/months. We will send you an email containing a fedex tracking number for your replacement media adaptor as soon as the new adaptors become available." |
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04-21-2012, 02:30 AM | #11 | |
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I hope the new media adapter thing is the solution. But the funny part is that it looks like the cable from the armrest to the media controller unit might be the wrong one according to my dealer. Its seems it don't connect well to the stuff in the plat of the armrest. So will be interesting if a new media adapter would really solve that or if the thing in the armrest needs a change also? |
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04-21-2012, 02:31 AM | #12 | |
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04-21-2012, 06:07 AM | #13 |
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Will they be influencing the OP's Swedish dealership? ;-)
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04-21-2012, 07:08 AM | #14 |
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